Vehicle maintenance technology. How are car service enterprises divided depending on their purpose? Security of service delivery processes
The textbook was created in accordance with the Federal State Educational Standard in the direction of training "Operation of transport and technological machines and complexes", profile "Automobile service" (qualification "Bachelor").
The state and legal framework car service. The reasons for the change in the technical condition of cars, the organization of their maintenance and repair are stated. The issues of marketing at car service stations, methods of their technological design and organization of logistics are covered. Given guidelines for laboratory work and seminars.
For students of institutions of higher vocational education. It can be useful for teachers, as well as road transport specialists.
The concept of car service. Types of services provided.
Market relations, changing forms of ownership, qualitative and quantitative changes the structures of the automobile market and the infrastructure of road transport enterprises (AT), which took place in Russia in the 1990s, provided conditions for the development of the service sector. One of the rapidly developing types of services is a car service.
A fairly powerful AT subsystem has been created and is successfully operating in the country, which includes a wide network of car service enterprises that maintain a multimillion-dollar fleet of cars owned by citizens and small motor transport enterprises (ATPs) in a technically sound and efficient condition.
A car service is a set of enterprises, means, ways and methods of providing paid services for the acquisition, efficient use, performance, efficiency, road and environmental safety of a car. Vehicle throughout their entire service life.
The contractor and consumer of paid services can be legal entities and individuals.
The Contractor provides services to legal entities and individuals - owners of vehicles (consumers). The consumer purchases services for the maintenance and repair of vehicles.
TABLE OF CONTENTS
Foreword
PART I
SYSTEMS, TECHNOLOGIES AND ORGANIZATION OF SERVICES IN AUTOMOTIVE SERVICE
Chapter 1. Car service - a subsystem of road transport
1.1. The concept of car service. Types of services provided
1.2. The size and structure of the car park
1.3. Characteristics of car service abroad and in Russia
1.4. Ways to improve car service in Russia
Chapter 2 Legal and Regulatory Framework technical service wheeled vehicles
2.1. Technical service. Basic concepts
2.2. Legal and regulatory framework for car service activities
Chapter 3. Ensuring the operability of vehicles in operation
3.1. Reasons for changing the technical condition
3.2. Classification of types of wear
3.3. The concept and main indicators of reliability
3.4. Methods for ensuring the performance of vehicles in operation
Chapter 4. Production and technical base of car service enterprises
4.1. Characteristics of the production and technical base
4.2. Types of car service enterprises
4.3. Improving the production and technical base of car service enterprises
Chapter 5. Purpose, classification and characteristics of technological equipment for technical service enterprises
5.1. Technical equipment of the TCP and general classification technological equipment
5.2. Cleaning and washing equipment
5.3. Lifting-inspection and handling equipment
5.4. Lubricating equipment
5.5. Control and diagnostic equipment
5.6. Tire repair equipment
5.7. Equipment and tools for dismantling and assembly and mechanical work
5.8. Body and painting equipment
5.9. Control and measuring equipment and tools
Chapter 6 general characteristics technological influences that ensure the performance of vehicles
6.1. General provisions
6.2. Types of work that make up maintenance and repair
6.3. Cleaning and washing works
6.4. Cleaning and lubrication and filling works
6.5. Dismantling and assembly and fastening works
6.6. Locksmith and mechanical work
6.7. Control-diagnostic and adjustment work
6.8. Thermal works
6.9. Body work
6.10. Painting work
6.11. Battery works
6.12. Tire work
6.13. Technological documentation
Chapter 7. Organization of production activities at car service stations
7.1. Types of production activities
7.2. Organization of car trade
7.3. Organization of the production process of maintenance and repair of vehicles at the service station
7.4. Organization of work at the working posts of maintenance and repair
7.5. Organization of work at production sites
7.6. Operational management of production activities of service stations
7.7. Modern information technologies for managing the work of service stations
Chapter 8
8.1. The role, importance and most important principles of marketing in the field of car services
8.2. Sources of marketing information
8.3. Analysis of the types and consumers of car service services
8.4. Analysis of competition in the field of car services
8.5. Forecasting market capacity and demand for car services
Chapter 9. Provision of car service enterprises with material and technical resources
9.1. Characteristics of material and technical resources
9.2. Spare parts. Basic concepts and definitions
9.3. Determining the need for spare parts
9.4. Logistics methods for organizing the provision of spare parts
9.5. Parts inventory management in spare parts warehouses
9.6. Organization of warehouse management. Accounting for the consumption of spare parts and materials
9.7. Reducing the consumption of material resources
9.8. Ways to improve the logistics of service stations and car owners
Chapter 10
10.1. Design order
10.2. Technological calculation of service stations
10.3. Workshop layout
10.4. Features of the development of projects for the reconstruction and technical re-equipment of service stations
PART II
LABORATORY WORKSHOP
Laboratory work No. 1. Technology for diagnosing cars by traction and economic indicators
Laboratory work No. 2. Diagnosis of the technical condition of automobile engines
Laboratory work No. 3. Obtaining and using information in the complex diagnosis of a car
Laboratory work No. 4. Organization of acceptance of cars at service stations
Laboratory work No. 5. Preparing a technical service enterprise for certification of compliance with the quality of services for maintenance and repair of vehicles
Laboratory work No. 6. Determining the needs of road transport enterprises in spare parts. General provisions
Lab #7: Parts Inventory Management in Spare Parts Warehouses
Laboratory work No. 8. Determination of the standard consumption and the need for fuel and lubricants
Laboratory work No. 9. Development of technological documentation for car maintenance on a production line
Laboratory work No. 10. Diagnosis of components, assemblies, mechanisms and systems of a car that ensure traffic safety
Laboratory work No. 11. Metrological support of control and diagnostic equipment
Laboratory work No. 12. Monitoring the environmental safety of cars
Legislative and normative materials
Bibliography.
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Lecture No. 2 LEGAL AND REGULATORY BASES OF THE TECHNICAL SERVICE OF WHEELED VEHICLES Literature:
1.
Systems, technologies and organization of services in
institutions of higher prof. education/ [
A.N. Rementsov, Yu.N. Frolov, V.P. Voronov and
others]; ed. A.N. Rementsova, Yu.N.
Frolova - M., 2013. - S. 409.
Study questions:
1.2.
Technical service. Basic concepts.
Legal
and
normative
basics
car service activities.
1. Technical service. Basic concepts
Technical service is a set of enterprises,means, ways and methods of providing paid
services for the acquisition, effective use and
ensure the performance of wheeled vehicles
funds during their service life.
In accordance with this concept, enterprises
Service has the following functions:
1. presale
preparation
and
trade
vehicles, spare parts, rendering
maintenance and repair services;
2. warranty service;
3. post-warranty service;
4. repair;
5. disposal of vehicles. Maintenance or repair service -
material result of direct interaction
performer and consumer to meet the need for
maintenance and repair of wheeled vehicles
funds.
Technical service services are divided into local
and indirect.
Local service is a maintenance service
performance of vehicles (refueling with fuel and lubricants - TCM, maintenance,
repair, etc.).
An indirect service is a service that is not directly
associated with the maintenance or repair of vehicles
funds, which provides them with a more effective
use (installation of accessories, optional
equipment, signaling, tuning, etc.).
2. Legal and regulatory framework for the activity of a car service
Technical service activity in general andcar service in particular Russian Federation
regulated by federal laws and
by-laws, which include:
1. Law "On Protection of Consumer Rights";
2. law "On technical regulation";
3. law
"About
mandatory
insurance
civil
responsibility
owners
Vehicle";
4. Law "On Road Safety";
5. rules for the provision of services (performance of work) for
technical
service
and
repair
motor vehicles;
6. position
about
warranty
service
cars and motorcycles;
10.
7. provision for maintenance andPBX repair. belonging to citizens (cars
and trucks, buses, mini-tractors).
Law of the Russian Federation "On the Protection of the Rights
consumers",
governs
relations,
emerging
between
consumers
and
performers in the sale of goods (execution
works, provision of services), establishes the rights
consumers to purchase goods (works,
services) of adequate quality and safe for
life, health, consumers and the environment
environment, obtaining information about goods (works,
services) and their manufacturers (performers),
state and public protection of their
interests, and also determines the mechanism for the implementation
these rights.
11.
The law consists of several sections. ATeach of them has a number of articles,
directed
on the
regulation
relations,
emerging
between
car owners and businesses
car service
at
providing
last
services
on
technical
maintenance and repair of vehicles
funds.
12.
In the section "General Provisions" are disclosedthe following concepts:
1. information about the quality of work and services.
2. rights and obligations of the contractor in the field
determining the service life, as well as the warranty
term for goods (work).
3. the right of the consumer to the safety of the goods (work,
services).
4. property
responsibility
behind
harm,
caused as a result of deficiencies in work,
services.
5. invalidity of the terms of the contract that infringe
consumer rights.
6. judicial protection of consumer rights.
13.
Federal Law No. 184-FZ "Ontechnical regulation” defines
relations,
rights
and
responsibilities
enterprises
at
design,
sales, operation, disposal
indication of services for maintenance and repair of complex
technology in general and ATS in particular.
14.
Federal Law No. 40-FZ "Oncompulsory civil insurance
funds"
defines
legal,
economic and organizational foundations
compulsory civil insurance
responsibility of vehicle owners
means to protect the rights of victims
to compensate for the damage caused by
life, health or property.
15.
Federal Law No. 196-FZ"On Road Safety"
defines
legal
basics
road safety
traffic on the territory of the Russian
Federation.
16.
rulesrendering
services
on
technical
service
and
repair
motor transport
funds approved by the Decree
Government of the Russian Federation from
04/11/2001 N 290, regulate relations,
arising between the consumer and
performer
at
rendering
services
(performance of work) on technical
service
and
repair
vehicles.
17.
Positionabout
technical
maintenance and repair of vehicles
funds,
owned
citizens
(cars
and
cargo
cars, buses, mini-tractors),
approved by the Order of the Department
automotive
industry
Ministry of Industry of Russia dated 01.11.1992 No. 43,
entered into force on January 1, 1993.
18. Task for independent work:
Systems, technologies and organization of services inautomotive service: a textbook for students.
institutions of higher prof. education/ [A.N.
Rementsov, Yu.N. Frolov, V.P. Voronov and others];
ed. A.N. Rementsova, Yu.N. Frolova - M.,
2013. - S. 20-33.
MISAO - 2017 " Teacher Education teacher (teacher) of fine arts "
MISAO - 2016 "Pedagogical education teacher (teacher) of economics
MSUESI - 2012 Ph.D. (A monograph on the topic of the dissertation was published)
MSUESI (MESI) - 2006 Specialty: "Jurisprudence"
Moscow Banking Institute (MBI) - 2007 Specialty: "Finance and Credit"
2008 Moscow Academy of Entrepreneurship under the Government of Moscow under the program "Organization and conduct of tenders for placing orders for state and municipal needs", etc.
2007 "Moscow Academy of Entrepreneurship under the Government of Moscow under the program "Peculiarities of financial management of the municipality"
2003–2004 GASIS State Academy professional retraining and advanced training of managers and specialists under the program “ Accounting and audit"
1995–97 "Moscow financial college Ministry of Finance of the Russian Federation" Specialty: "Finance" with a specialization "Taxes and Taxation"
Scientific activity
I have more than 50 publications incl. in publications recommended by the Higher Attestation Commission, Scopus - 2 and Web of Science - 1 of the Ministry of Education and Science of the Russian Federation, 37 publications are posted in the RSCI, 4 published and used in teaching practice study guides, author's courses have been developed and are being taught, in addition, the arsenal has the development of 12 methodological manuals for writing course and control activities 37 curricula, 22 FOS, UMK have been published, there is experience in participating in scientific and international and foreign conferences, 4 Monographs have been published, including 3 foreign ones, general Hirsch - 8, core - 4. New courses have been developed: "Management audit"; "TRIS, RIS, ARIS (theory and methodology for solving non-standard tasks); "Identification of manipulations with financial statements (RAS) during the transition to (IFRS)". In 2017, she entered the TOP-300 best teachers. In the plans: - passing the exam and obtaining International Certificates: DipNRF, DipIfr, PM-standart.
Other achievements of the applicant
2017 - speaker at federal program State Budgetary Institution for Support of Small and Medium Businesses (legal and tax issues);
2017 - Internal grant of the PRUE on the topic "DEVELOPMENT OF A STRATEGY FOR THE SOCIO-ECONOMIC DEVELOPMENT OF THE MUNICIPALITY OF SIMFEROPOL OF THE REPUBLIC OF CRIMEA UNTIL 2030 AND A PLAN OF ACTIONS FOR ITS IMPLEMENTATION";
2017 - Internal grant of the Russian Economic University on the topic "Development of a mechanism to support enterprises Agriculture, including farms, in conditions of financial instability, through the use of innovative financing instruments" from the funds of the Federal State Budgetary Educational Institution of Higher Education "PREU named after. G.V. Plekhanov";
2015-2017 Participation in the Unified Training Program for Arbitration Managers: the task is to prepare specialists for work based on standards professional activity anti-crisis managers; Conducting master classes and participation in 2 day program for future applicants at School 1179 "Franchising as driving force economy"; “Accounting as the basis of financial literacy in modern Russia»;
2015 Grant from the Savings Bank of the Russian Federation - training of employees of the regions under the program: financial literacy; manipulation of financial statements; assessment of the creditworthiness of borrowers of legal entities;
2014 Participation in the program business administration"Kinder-MBA" under the program " financial literacy» under the auspices of the Financial Academy and Moscow State University.
2011-2013 NPO EAOI, MGUESI participation in the Projects for advanced training under the programs:
- "Specialist in state and municipal management";
- "Master of Public Administration";
- "Crisis management" ;
- “Accounting and audit”.
GOALS AND OBJECTIVES OF STUDYING THE DISCIPLINE
The main objectives of the discipline are to study the product system of a car service, the application of the regulatory and technological bases of a car service, the development of techniques and methods for calculating the organization and planning of maintenance and repair of automatic telephone exchanges, which most affects the efficiency of TEA, the efficiency of operational and technological factors of production and working conditions personnel, as well as the implementation technological methods Maintenance and repair, diagnostics and organization of services of car service enterprises.
The objectives of the discipline are to teach students:
Fundamentals of the car service system and products;
Use of regulatory and technological bases of car service;
Methods of organizing management, planning and financing of car service enterprises;
Application of technological methods for diagnosing, maintenance and repair of automatic telephone exchanges;
Provision of car service at enterprises of various purposes and specializations.
LEVEL REQUIREMENTS MASTERING THE CONTENT OF THE DISCIPLINE
As a result of studying the discipline "System, technology and organization of vehicle service" the student must:
Nomenclature and classification, types and forms of organization of service services, as well as the mechanism for the formation of their market;
Organization of management of the production structure, as well as the regulatory and technological base of car service enterprises.
Draw up registration documents when opening car service enterprises, as well as calculate capital investments for the construction, equipment and production capacities of service stations with a calculated analysis of the duration of the production cycle and assess the indicators of the technical level of the vehicle;
Use technologies for diagnostic, adjustment and repair work.
Get skills:
Planning and organization of the production process, as well as the implementation of methods for diagnosing, maintenance and repair of automatic telephone exchanges;
Modeling and application of calculation methods, the main indicators of the technical and economic activity of the enterprise, taking into account the requirements of consumers, as well as a car service program;
Rationing and determining needs, accounting for consumption, storage of material and technical assets and fuel and energy resources in service enterprises various forms property.
TYPES OF EDUCATIONAL WORK. EDUCATIONAL AND THEMATIC CARD OF THE DISCIPLINE
| No. p / p | Topic name | The volume of classroom activities (in hours) | The volume itself. slave. students, including the course. work (per hour) | ||||
| lectures | lab. slave. | pr. | family zan. | total | |||
| Section 1. System and products of a car service | |||||||
| 1. | Introduction. The role of the car service life cycle vehicles and its development in Russia. | - | - | - | |||
| 2. | Nomenclature, classification and car service market. | - | - | ||||
| 3. | Marketing requirements for car service enterprises. | - | - | - | |||
| Section 2. Regulatory framework for a car service | |||||||
| 4. | Civil Code of the Russian Federation on organizational and legal forms of enterprises. | - | - | - | |||
| 5. | The procedure for opening and registering legal entities. | - | - | - | |||
| 6. | Normative and permitting documentation, licensing and certification of car service services. | - | - | - | |||
| Section 3. Organizational and managerial structures, property, planning and financing of car service enterprises | |||||||
| 7. | Property as an object of business and management. | - | - | ||||
| 8. | Leasing as a form of financing the creation and development of car service enterprises. | - | - | ||||
| 9. | Organizational and managerial structures, production, pricing, marketing and financial policies and their formation in the process of business planning of car service enterprises | - | - | ||||
| Section 4. Regulatory and technological base of a car service | |||||||
| 10. | Goals, objectives, classification and procedure for the development of regulatory and technical documentation. | - | - | - | |||
| 11. | Organization of the operation of vehicles, taking into account their reliability and consumer requirements. | - | - | - | |||
| 12. | Mechanization of technological processes and rules for the provision of services for the maintenance and repair of vehicles. | - | - | ||||
| Total per semester: | - | ||||||
| Section 5. Technology of carrying out diagnostic work | |||||||
| 13. | Technological principles, parameters and methods for diagnosing TS. | - | - | - | |||
| 14. | Nomenclature and selection of diagnostic equipment | - | - | ||||
| 15. | Determination of the frequency of diagnostics and the residual resource of vehicles. | - | - | ||||
| Section 6. Organization of vehicle service | |||||||
| 16. | Forms of organization of communication with consumers of car service. | - | - | ||||
| 17. | Organization of the main and auxiliary production in the provision of services for the maintenance and repair of vehicles. | - | - | - | |||
| 18. | Rationing, determination of needs, consumption accounting, storage and supply of spare parts and materials. | - | - | ||||
| 19. | Operational management, volumetric and scheduling maintenance and repair of vehicles. | - | - | ||||
| 20. | Distribution systems and distribution networks for the sale of vehicles, spare parts and materials. | - | - | - | |||
| 21. | Relationships and settlements with manufacturers and suppliers of vehicles. | - | - | - | |||
| 22. | Methods of reducing the terms of execution of orders. | - | - | ||||
| 23. | Features of corporate service during the sale, during the warranty and post-warranty periods of operation of vehicles. | - | - | - | |||
| 24. | Vehicle appraisal technology. | - | - | ||||
| 25. | Environmental and social aspects of storage and disposal of vehicles. | - | - | ||||
| 26. | Evaluation of the effectiveness of combining car service services. | - | - | - | |||
| Total per semester: | - | - | |||||
| Total: | - | - | |||||
| Forms of final control: | Well. work (project) | Counter. Job | offset | Exam | |||
| Semesters: | - | ||||||
| For absentee form learning | |||||||
| Total: | - | - | |||||
| Forms of final control: | Well. work (project) | Counter. Job | offset | Exam | |||
| Semesters: |
THEORETICAL LESSONS
Section 1: Car service system and products
Topic 1. Introduction. The role of car service in the life cycle of vehicles and its development in Russia.
Consideration of the features of the functioning of car services in the conditions of the formation and development of market relations. Types and forms of organization of services, the mechanism of formation of their market.
Topic 2 Nomenclature, classification and car service market
Nomenclature and classification of service services in the industry. Features of the development of the structure of a car service and the definition of the concepts of service industries, competition and competitive environment, based on modern foreign theories and practice, as well as on the Russian experience.
Practical lesson:
Substantiation of goals, direction and strategy of actions, demand and competitiveness of services.
Drawing up a description of the activities of the TSA in the appropriate form. Comparison of indicators and determination of the competitiveness of services in the performance of maintenance and repair of a car. Assessment of the competitiveness of stations - competitors in terms of services.
Topic 3. Marketing requirements for car service enterprises
Organizational and managerial methods of managing marketing activities at car service enterprises. Features of the application of marketing methods in the field of activity of car service enterprises.
Section 2: Regulatory framework for a car service
Topic 4. Civil Code of the Russian Federation on organizational and legal forms of enterprises
Consideration of the main provisions of the Civil Code of the Russian Federation on the organizational and legal forms of enterprises. Organizational and legal forms of legal entities in Russia (commercial organizations: business partnerships and companies, state and municipal enterprises, production cooperatives; non-profit organizations: consumer cooperatives, foundations, public and religious organizations). Legal and regulatory framework for service as an enterprise. Associations of enterprises.
Topic 5. The procedure for opening and registering legal entities
Types of service enterprises, the procedure for their opening and registration. Classification of car service enterprises (SRT). Classification of enterprises according to the requirements for services and car service providers. Creation legal entity. The procedure and types of registration of a legal entity. Memorandum and articles of association, which define the goals, organizational structure, rights and obligations of the governing bodies, the procedure for reorganization and liquidation of the enterprise, as well as the main relationship between the founders and owners
Topic 6. Normative and permitting documentation, licensing and certification of car service services.
The study of legislative acts, as well as regulatory permits for licensing and certification of the quality of services, the main provisions and procedures. All-Russian classifier of public services (OKUN). The main tasks and requirements for certification of services for the repair and maintenance of motor vehicles.
Section 3: Organizational and managerial structures, property, planning and financing of car service enterprises
Topic 7. Property as an object of business and management
The main production assets of car service enterprises (SRT). Property as a material basis entrepreneurial activity. Depreciation and amortization of property. Classification and essence of capital investments (investments). The composition and rights of the entrepreneur to property, as well as the protection of the entrepreneur's rights to property.
Practical lesson:
Calculation of capital investments for the construction and equipment of car service enterprises.
Determination of the rate of return of the enterprise, the payback period of investments and net present value (NPV).
Topic 8. Leasing as a form of financing the creation and development of car service enterprises
Features of leasing. Fundamentals of the leasing process as a form of financial development of car service enterprises. Influence of market conditions on the leasing process. Objects and subjects, as well as types and schemes of leasing transactions. Economic bases of leasing.
Practical lesson:
Definition of lease payments.
Definition various options leasing payments depending on the type of leasing, form and method of payments. Variant of fixed lease payments. Option with increased initial period lease payments. Option with deferred lease payments.
Topic 9. Organizational and managerial structures, production, pricing, marketing and financial policies and their formation in the process of business planning of car service enterprises
Organizational and managerial structures of car service enterprises and their types. Analysis of the possibilities and limitations of car service enterprises. Features of pricing in a car service. Organization of work with clients. Factors affecting the organization of production. Business planning at a car service enterprise.
Practice 1:
Justification of pricing, assortment and communication policy in the business plan of the organized enterprise or service.
Identification of TSA opportunities (summary) and types of services, as well as markets for the sale of services and competition in the markets for services
Practice 2:
Marketing, production and organizational planning.
Drawing up a marketing plan and its constituent elements (marketing goals and strategies, pricing, distribution schemes for works (services) and advertising). Development of a production plan with the definition of capacity and fixed production assets, a scheme for the purchase of spare parts and material resources of the ASP, the balance of equipment loading and quality control of work (services). Drawing up an organizational plan that characterizes the structure and management scheme of the TSA, as well as the composition of the TSA employees and their functions.
Practice 3:
Risk assessment, insurance, financial plan, financing strategy.
Provide a list of possible risks and expected damage, provide a risk insurance program and documents. Drawing up a financial plan with the development and presentation of planning and reporting documentation. Rationale and evaluation economic indicators, defining the goals of the TSA strategy and developing activities aimed at their implementation.
Section 4: Regulatory and technological base of car service
Topic 10. Goals, objectives, classification and procedure for the development of regulatory and technical documentation.
The essence of the regulatory and technological base and its impact on the performance indicators of the technical operation of vehicles. Provision of car service at enterprises of various purposes and specializations. Regulatory and technological base of service and technical operation in the industry. Technology for the provision of services in the HSA in accordance with the regulatory and technical documentation.
Topic 11. Organization of the operation of vehicles, taking into account their reliability and consumer requirements
The main tasks and indicators of the organization of the operation of products. Basic characteristics and principles for determining the reliability indicators of vehicles and its components. Methods and forms of organizing the operation of products on different periods their use, taking into account the reliability of products, consumer requirements, service programs for enterprises of various purposes and specializations. Requirements for the system for ensuring the technical operation of car products.
Topic 12. Mechanization of technological processes and rules for the provision of services for the maintenance and repair of vehicles
Techno-economic and social value mechanization. Influence of provision of ASP with means of mechanization on the efficiency of their activity. Rules for the provision of services (performance of work) for the maintenance and repair of vehicles. Information about the services, the procedure for receiving orders and drawing up contracts. Procedure for payment for services rendered. The procedure for the provision of services and the responsibility of the contractor.
Practical lesson:
Methodology for determining indicators of mechanization of work at ASP.
Calculation of mechanization indicators for workplaces, posts, sections, divisions and the whole ASP. Selection of technological equipment and their distribution into groups. Determination of the level and degree of mechanization of production processes.
Section 5: Technology of diagnostic work
Topic 13. Technological principles, parameters and methods for diagnosing vehicles
Basic concepts and definitions of diagnostics. Fundamentals of technology for diagnostic and adjustment work. The essence of diagnostics of the technical condition of the vehicle. General provisions of the technology for diagnosing systems and assemblies of vehicles. Methods and means of registering the results of vehicle diagnostics.
Topic 14. Nomenclature and selection of diagnostic equipment
Classification of technical diagnostic tools, used diagnostic parameters. Nomenclature and selection of technological equipment. The choice of devices for technical diagnostics according to technical and economic criteria.
Practical lesson:
The choice of devices for technical diagnostics according to technical and economic criteria.
Classification and characteristics of control and diagnostic equipment. Design and calculation of electronic control and diagnostic devices. Primary transformations, circuit design elements, inducing devices.
Topic 15. Determination of the frequency of diagnostics and the residual resource of vehicles
Diagnostics of the main units, instruments and equipment, components and mechanisms of the vehicle. Organization and planning of vehicle diagnostics at car service enterprises.
Practice 1:
Determining the frequency of diagnosis.
Calculation of the frequency of diagnosis, taking into account the mileage and class of the car.
Practice 2:
Forecasting the residual resource based on the results of diagnosis.
Residual resource indicators for assessing the technical condition of the car. Determination of the main parameters of the systems of the internal combustion engine and its components, chassis and braking system of the vehicle.
Section 6: Organization of vehicle service
Topic 16. Forms of organizing communication with consumers of car service services
The main tasks and indicators of the organization in the provision of services for the maintenance and repair of vehicles. Indicators of quality, labor and material costs. Forms and methods of organization certain types maintenance and repair services for vehicles. Complex forms organization of production processes. Features of planning, management and accounting in the provision of services.
Practical lesson:
Organization of work on the maintenance and repair of vehicles.
Topic 17. Organization of the main and auxiliary production in the provision of services for the maintenance and repair of vehicles
Design and technological developments and experience of car service enterprises in the field of organization of maintenance and repair of vehicles. Structures and systems of material and technical support of service enterprises. Technical and economic indicators and initial conditions for the organization of technological processes of the main and auxiliary production of a car service.
Topic 18. Rationing, determination of needs, consumption accounting, storage and supply of spare parts and materials.
The main tasks of logistics. Theoretical and operational bases for determining fuel and lubricant consumption rates. Rationing, determination of needs, consumption accounting, storage of material and technical assets and fuel and energy resources in service enterprises of various forms of ownership. Measures to save fuel and lubricant energy resources at ASP.
Practical lesson:
Rationing of the consumption of spare parts and assemblies.
Methodology for calculating the rationing of the consumption of spare parts and assemblies of vehicles. Determination of the failure rate parameter of an element per one operating vehicle (unit, node) per unit of mileage. Calculation of the need for overhaul of car engines.
Topic 19. Operational management, volumetric and scheduling of maintenance and repair of vehicles.
Features of management and planning of work in the provision of services for the maintenance and repair of vehicles. Essence and influence operational management on the effectiveness of the development of car service enterprises. Control, accounting and analysis of operational management. Volumetric, scheduling, as well as preparation for the production process of vehicle service stations.
Practical lesson:
Calculation of production capacities (PM) of a car service station (STOA).
Planning production program STOA. Calculation of the maximum, planned and annual PM separately for manual and mechanized work.
Topic 21. Distribution systems and distribution networks for the sale of vehicles, spare parts and materials.
Choosing a way to enter a foreign market. Penetration options, export, types of intermediaries. Types of distributors, characteristics of wholesale and small wholesale distribution systems and distribution networks. Basic terms of the distribution agreement.
Topic 21. Relationships and settlements with manufacturers and suppliers of vehicles
Regulations of relationships and business processes. Concepts, definitions, features. Commodity, financial and information flows. Processes of relationships and settlements with manufacturers and suppliers of transport equipment, components, spare parts and materials. Development of regulations for relationships with different groups of contractors, development of a sales, marketing and service process.
Topic 22. Methods for reducing order execution times
General position production cycle. The procedure for accounting and analysis of the duration of the production cycle. Techniques to reduce lead times for purchase orders, just-in-time service. Drawing up schedules and accounting documentation for the execution of orders and the loading of maintenance areas, production units and working sections of the ASP.
Practical lesson:
Calculation analysis of the duration of the production cycle.
The procedure for accounting and analysis of the duration of the production cycle. Determination of the time of acceptance, start and end of work, as well as the time of issue of the car. Definition and comparison specific gravity the duration of technological operations in the total duration of the standard production cycle with the actual one.
Topic 23. Features of corporate service during the sale, during the warranty and post-warranty periods of operation of vehicles.
Features of corporate service. Formation of a production program for servicing the sale of vehicles. Warranty and post-warranty periods, service according to service documents, obligations. Preparing a vehicle for sale.
Topic 24. Vehicle Appraisal Technology
General characteristics of the assessment of vehicles. Theoretical foundations of valuation in relation to motor vehicles. Organization of work on the assessment of vehicles. Methodological and information support for the assessment of vehicles. Regulation and organization of activities for the assessment of vehicles.
Practical lesson:
Evaluation of indicators of the technical level of the vehicle.
Vehicle appraisal report. Goals and objectives of the assessment, the object of assessment, methodological, informational and regulatory documents. Calculation of mileage, physical and moral depreciation, residual and market value of the vehicle.
Topic 25. Environmental and social aspects of storage and disposal of vehicles
Ensuring environmental safety from mechanical pollution (car bodies, tires, etc.), the basic principles of storage and disposal of vehicles. Implementation of city and regional targeted programs for the disposal of vehicles.
Practical lesson:
Statistical analysis car storage options.
Statistical analysis of car parking in a certain area. Drawing up a plan for the object of study and a report on the work performed.
Topic 26. Evaluation of the effectiveness of combining car service services
Inventory management and the specifics of warehouse activities of a vehicle service station. Recommendations for the rational placement of car service enterprises.
ORGANIZATION OF STUDENT'S INDEPENDENT WORK
Independent work students by discipline includes:
Self-study theoretical sections of the discipline on the instructions of the lecturer;
repetition and in-depth study lecture material;
The study of educational and educational literature, normative acts on which the theoretical material;
Preparation of reports according to the plans for lectures and practical classes;
Writing essays on one of the proposed topics;
Solving practical problems, drawing up plans, reports and preparing for practical training;
Preparation for test and exam.
TOPICS OF CONTROL WORKS
(for distance learning students)
1. Methodology for determining the indicators of mechanization of work on ASP.
2. Calculation of production capacities (PM) of a car service station (STOA).
3. Business planning for car service.
TOPICS OF COURSE WORKS
Topic 1. Collection and statistical analysis of traffic load on main roads
Estimated part:
1. Collection of information about the passage of vehicles of various nomenclature in a given area of the main route at different times of the day.
2. Calculation and construction of histograms of the distribution of passing vehicles by nomenclature and time.
3. Approximation of the obtained results by analytical dependences.
The grafical part:
1. Graphic image the relative location of the proposed auto service company for the maintenance and repair of the vehicle and the route.
2. Layouts of production and auxiliary areas of the designed car service enterprise.
Topic 2 Collection and statistical analysis of the storage of motor vehicles in a given urban microdistrict
Estimated part:
1. Collection of information about the night parking of automatic telephone exchanges in a given microdistrict.
2. Construction of histograms of the distribution of parked automatic telephone exchanges by distance from residential buildings and medical institutions.
3. Determination of the proportion of machines that have lost mobility, from total number parked PBXs.
4. Calculation of load factors of the nearest car parks.
The grafical part:
1. Graphic image of the microdistrict with a conditional image of parking lots of automatic telephone exchanges.
2. Layout of the proposed guarded parking lot or ATS parking at an environmentally safe distance from residential areas.
Theme 3. Business planning for a car service and motor transport enterprise
Estimated part:
1. Calculation and justification of the commercial idea of creating an enterprise in a given microdistrict.
2. Calculation of the expected capital and current costs for the creation of ASP.
3. Calculation and justification of prices for services provided.
4. Calculation of the profitability ratio of the enterprise and the payback period.
The grafical part:
1. General plan and binding to the location of the enterprise.
2. Layouts of industrial and auxiliary sites of the enterprise.
3. Break-even chart of the enterprise.
FORMS AND TYPES OF KNOWLEDGE CONTROL
1. Current control:
Properties of materials used in the operation of vehicles, their main range and purpose;
Performance control tasks and tasks;
Protection term paper(project) and control work;
Frontier control.
2. Intermediate certification - test-examination session:
Offset - based on the results of all forms of current control in accordance with curriculum;
The exam is held in oral or written form, subject to the fulfillment of all forms of current control and in accordance with the curriculum.
3. Control of residual knowledge of students (tests).
LIST OF QUESTIONS FOR PREPARATION FOR THE EXAM
1. The role of car service in the life cycle of automatic telephone exchanges.
2. Stages of car service development in Russia (USSR).
3. The dependence of the car service on the socio-economic state of society.
4. Systems and subsystems of car service.
5. General principles provision of car service.
6. Goals and objectives OKUN.
7. Requirements for car service products.
8. Basic concepts of car service technologies.
9. Requirements for car service enterprises.
10. Character of operational factors of automatic telephone exchange.
11. Statistical analysis of factors influencing car service.
12. Ensuring reliability as the goal of maintenance and repair of automatic telephone exchanges.
13. Diagram of the production cycle for maintenance and repair of automatic telephone exchanges.
14. Labor intensity during maintenance and repair of automatic telephone exchanges.
15. Basic concepts of technical diagnostics.
16. Fundamentals of distribution systems.
17. Commodity distribution networks for the sale of cars, spare parts and materials
18. Monitoring performance indicators.
19. The structure of the system of technical diagnostics.
20. Diagnostic standards.
21. Classification of parameters for assessing the technical condition.
22. Automatic telephone exchange as an object of diagnosis.
23. Diagnostic methods.
24. The structure of the system of maintenance and repair of automatic telephone exchanges.
25. Diagnosis as the main part of the management of TO and R ATS.
26. Objectivity, reliability and accuracy of technical condition control.
27. System of preventive maintenance.
28. Rationing of diagnostic and structural parameters.
29. Forecasting the residual resource.
30. Determination of the frequency of diagnosis.
31. Tools for diagnosing automatic telephone exchanges.
32. Structure and classification of ASP for maintenance and repair of automatic telephone exchanges.
33. ASP production base.
34. Leasing and its types.
35. Scheme of the organization of the leasing process.
36. Economic forces production.
37. Interests of the customer and the car service provider.
38. Certification of services of car service enterprises.
39. Basic concepts of operational management of production.
40. Organizational and legal forms of enterprises.
41. Components of operational planning.
42. Partnerships. Their types and rights to property.
43. The essence of organizations with limited liability.
44. Properties of goods and services.
45. Preparation of the main production at ASP.
46. Business companies. Their types and rights to property.
47. Joint stock companies.
48. Production cooperatives.
49. Determining the cost of goods and services.
50. Unitary enterprises.
51. Holdings. Their types and rights to property.
52. Factors affecting the organization of production in the ASP.
53. Formation of the production program for ASP.
54. Factors affecting the duration of the production cycle at ASP.
55. State registration of legal entities.
56. Licensing of services and car service enterprises.
57. Fundamentals of economic relations of business entities.
58. Market price.
59. TSA infrastructure.
60. Methodology for determining indicators of mechanization of work on ASP
61. Analysis of deviations of economic indicators
62. The objectives of the analysis of production and economic indicators of the ASP.
63. Production costs and profit.
64. Definition and purpose of the business plan.
65. Procedure for developing a business plan.
66. The composition of the entrepreneur's property.
67. Evaluation of clients in the business planning of the TSA.
68. Property as an object of business and management.
69. Determination of activities and goals of the TSA in business planning.
70. Reception and execution of orders for ASP.
71. Segmentation of the car service market.
72. Functional elements of the TSA business plan.
73. Goals and objectives of working with a customer service car.
74. Business idea and presentation.
75. ASP pricing policy.
76. Dismantling and disposal of vehicles.
77. Evaluation of vehicles.
EDUCATIONAL AND METHODOLOGICAL SUPPORT OF THE DISCIPLINE
Main:
1. Bachurin, A. A. Analysis of the production and economic activities of motor transport organizations: textbook. allowance / A. A. Bachurin. - M .: Academy, 2004.
2. Bondarenko, V. A. Licensing and certification in road transport: textbook. allowance / V. A. Bondarenko. - 2nd ed. - M .: Mashinostroenie, 2004.
3. Car service management: textbook. allowance / ed. L. B. Mirotina. - M .: Exam, 2004.
Additional:
1. Andrianov, Yu. V. Evaluation of vehicles / Yu. V. Adrianov. - M .: Delo, 2003.
2. Volgin, V. V. Car service. Creation and certification: textbook. allowance / VV Volgin. – M. : Dashkov i K, 2005.
3. Volgin, VV Car service. Marketing and analysis: textbook. allowance / VV Volgin. – M. : Dashkov i K, 2005.
4. Volgin, VV Car service. Production and management: textbook. allowance / VV Volgin. – M. : Dashkov i K, 2005.
5. Leshchenko, M. I. Leasing in the transport complex: textbook. allowance / M. I. Leshchenko,
V. E. Bochkov, Yu. N. Demin. - M. : MGIU, 2004.
6. Ryabchenko, S. V. System, technology and organization of vehicle service: method. decree. on course work / S. V. Ryabchenko, F. P. Shpak - St. Petersburg. : SPbGASE, 2005.
7. Ryabchenko, S. V. System, technology and organization of vehicle service: method. decree. on the performance of control work / S. V. Ryabchenko, F. P. Shpak - St. Petersburg. : SPbGASE, 2005.
8. Ryabchenko, S. V. System, technology and organization of vehicle service: textbook. allowance / S. V. Ryabchenko, F. P. Shpak - St. Petersburg. : SPbGASE, 2006.
Periodicals:
1. Car and service: magazine.
2. Behind the wheel: a magazine.
logistics
This discipline uses:
A package of applied programs for solving practical problems and graphical modeling;
Technical and electronic teaching aids, educational and visual materials, video and audio materials.
Compiled by: Doctor of Technical Sciences, prof. A.A. Kapustin, Art. teacher R.T. Khakimov of the department "Technology of vehicle maintenance".
Reviewer: d.t.s. prof. Department "Technology of maintenance of vehicles" B.D. Efremov.
Training profile: "Vehicle Service"
Over time, the direction of service activities - "Service of Vehicles" has become one of the most demanded by the population of the Russian Federation.
Increased relevance of a range of services for:
Sale of vehicles to individuals and legal entities;
Pre-sale preparation of vehicles;
Exchange and redemption of used cars (trade-in);
Retail, wholesale of spare parts and consumables;
Provision of financial services - lending and insurance of vehicles;
Warranty service and repair;
Body repair - restoration of body geometry, paintwork and its protection;
Development of sets of additional equipment to equip vehicles with a standard configuration according to the individual order of the owner;
Formation of tuning programs - interior, exterior, airbrushing, technical tuning.
Quite conditioned obvious reasons:
sustainable growth in the fleet of vehicles owned by the population and, above all, motor vehicles;
growth in the number of dealer service centers representing the products of world leaders in the automotive industry;
creation of production facilities that increase the production in the Russian Federation of motor vehicles of world brands, in particular, such as Toyota, Ford, KIA Sollers, Nissan, Hyundai, BMW.
It is also important to note that the direction of service activities - "Vehicle Service" is cross-border, requires compliance with international standards and technologies, and a steady global trend to improve the quality of the service sector as a product dictates the requirements for the quality of training a specialist in this area.
A graduate of the department "Autoservice" is receptive to innovations, possesses competencies in the field of information technology, is able to develop and implement modern technologies“Vehicle Service” and adapt imported service technologies to the conditions of the Russian market.
Within the framework of the direction 43.03.01 "Service" is implemented educational program Bachelor's degree, Training profile: "Service of vehicles".
Undergraduate:
Forms of study:
- full-time - 4 years (at the expense of the federal budget (budget) and on a contractual basis (commerce))
Awarded qualification - "Bachelor of Service" in the profile: "Vehicle Service"
Main disciplines studied:
1. Introduction to the profession
2. Servisology
3. Service activities
4. Professional ethics and etiquette
5. Information technology in the service
6. Management in the service
7. Marketing in the service
8. Fundamentals of entrepreneurial activity
9. Organization and planning of service enterprises
10. Metrology, standardization and certification
11. Examination and diagnostics of service objects and systems
12. Legal support of professional activity
13. Vehicles
14. Additional equipment and tuning of vehicles
15. Designing the process of providing services in a car service
16. Designing services in a car service
17. Technological processes in service
18. Transport infrastructure
19. Modern materials and design
20. Spatial modeling and computer graphics
21. Organization of a dealer and trade network
22. Technical means service enterprises
Practices:
- Educational practice on receipt of primary professional skills and skills
Industrial practice for obtaining professional skills and experience of professional activity
Industrial practice: research work
Production undergraduate practice.
The practice is carried out according to an agreement with potential employers.
Practice locations:
- authorized service centers of official dealers of world famous manufacturers: Toyota, Nissan, Volkswagen, JSC Terra-avto, etc.,
- motor transport companies: NC "Rusmobil", Organizer of transportations "Passazhiravtotrans", "Gorelectrotrans", Transport and logistics company "Business lines", A+S "Transproekt", etc.,
- factories of the automotive cluster of St. Petersburg: Toyota, Nissan, Hyundai.
The final state certification includes:
State exam(interdisciplinary)
Development and defense of the final qualifying work
(type of final qualifying work - diploma project).
Field of activity of graduates:
Service
Production and technological
Organizational and managerial
Research
Our specialists are in great demand at the leading car service, transport and machine assembly enterprises of St. Petersburg and the Leningrad Region.
Professions that graduates will acquire within the framework of the direction:
Sales department:
Head of Sales Department
Head of Brands
Department Manager
Car Sales Consultant
Administrator
Customer Service Department:
Head of Department
Department Specialist
hostess supervisor
Hostess
Vehicle insurance and credit department:
Head of Department
Deputy Head of Department
Loan expert (car loans)
insurance expert
Logistics Department:
Supervisor
Department Specialist
Service Department:
Senior service consultant
Service Advisor
Repair Zone Master
Master diagnostician
Mechanic diagnostician
Mechanic professional
Mechanic
apprentice mechanic
Warranty Department:
Head of Department
Warranty Engineer
Opportunity for career growth:
Supervisor:
- Service center marketing department
- Customer Service
- Refurbishment workshops
- Service center sales department
- Spare parts sales department
- Department of additional equipment
- Analytical department
Car service manager
- Commercial director of the service center
- Technical director of the service center
Continuing education:
in magistracy in the direction of preparation 43.04.01 - "Service"
Forms of study:
- full-time - 2 years (budget, commerce)
- part-time - 2.5 years (budget, commerce)
Master's programs:
- "Service economy: International markets for services"
Educational trajectory: « Innovative technologies technical systems service"
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