Training profile: "Vehicle Service"

Over time, the direction of service activities - "Service Vehicle» became one of the most demanded by the population Russian Federation.

Increased relevance of a range of services for:

Sale of vehicles to individuals and legal entities;

Pre-sale preparation of vehicles;

Exchange and redemption of used cars (trade-in);

Retail, wholesale of spare parts and consumables;

Provision of financial services - lending and insurance of vehicles;

Warranty service and repair;

Body repair - restoration of body geometry, paintwork and its protection;

Development of sets of additional equipment to equip vehicles with a standard configuration according to the individual order of the owner;

Formation of tuning programs - interior, exterior, airbrushing, technical tuning.

For very obvious reasons:
sustainable growth in the fleet of vehicles owned by the population and, above all, motor vehicles;
growth in the number of dealer service centers representing the products of world leaders in the automotive industry;
creation of production facilities that increase the production in the Russian Federation of motor vehicles of world brands, in particular, such as Toyota, Ford, KIA Sollers, Nissan, Hyundai, BMW.

It is also important to note that the direction of service activities - "Vehicle Service" is cross-border, requires compliance with international standards and technologies, and a steady global trend to improve the quality of the service sector as a product dictates the requirements for the quality of training a specialist in this area.

A graduate of the department "Autoservice" is receptive to innovations, possesses competencies in the field of information technology, is able to develop and implement modern technologies“Vehicle Service” and adapt imported service technologies to the conditions of the Russian market.

Within the framework of direction 43.03.01 "Service", the Bachelor's educational program is being implemented, Training profile: "Vehicle Service".

Undergraduate:

Forms of study:
- full-time - 4 years (at the expense of the federal budget (budget) and on a contractual basis (commerce))

Awarded qualification - "Bachelor of Service" in the profile: "Vehicle Service"

Main disciplines studied:

1. Introduction to the profession

2. Servisology

3. Service activities

4. Professional ethics and etiquette

5. Information Technology in service

6. Management in the service

7. Marketing in the service

8. Fundamentals of entrepreneurial activity

9. Organization and planning of service enterprises

10. Metrology, standardization and certification

11. Examination and diagnostics of service objects and systems

12. Legal support of professional activity

13. Vehicles

14. Additional equipment and tuning of vehicles

15. Designing the process of providing services in a car service

16. Designing services in a car service

17. Technological processes in the service

18. Transport infrastructure

19. Modern materials and design

20. Spatial modeling and computer graphics

21. Organization of a dealer and trade network

22. Technical means of service enterprises

Practices:
- Educational practice on obtaining primary professional skills and abilities

Industrial practice for obtaining professional skills and experience of professional activity

Industrial practice: research work

Production undergraduate practice.

The practice is carried out according to an agreement with potential employers.

Practice locations:
- authorized service centers of official dealers of world famous manufacturers: Toyota, Nissan, Volkswagen, JSC Terra-avto, etc.,
- motor transport companies: NC "Rusmobil", Organizer of transportations "Passazhiravtotrans", "Gorelectrotrans", Transport and logistics company "Business lines", A+S "Transproekt", etc.,
- factories of the automotive cluster of St. Petersburg: Toyota, Nissan, Hyundai.

The final state certification includes:
State exam (interdisciplinary)
Development and defense of the final qualifying work
(type of final qualifying work - diploma project).

Field of activity of graduates:
Service
Production and technological
Organizational and managerial
Research

Our specialists are in great demand at the leading car service, transport and machine assembly enterprises of St. Petersburg and the Leningrad Region.

Professions that graduates will acquire within the framework of the direction:

Sales department:

Head of Sales Department

Head of Brands

Department Manager

Car Sales Consultant

Administrator

Customer Service Department:

Head of Department

Department Specialist

hostess supervisor

Hostess

Vehicle insurance and credit department:

Head of Department

Deputy Head of Department

Loan expert (car loans)

insurance expert

Logistics Department:

Supervisor

Department Specialist

Service Department:

Senior service consultant

Service Advisor

Repair Zone Master

Master diagnostician

Mechanic diagnostician

Mechanic professional

Mechanic

apprentice mechanic

Warranty Department:

Head of Department

Warranty Engineer

Opportunity for career growth:

Supervisor:

• Service center marketing department
• Customer Service
• Refurbishment workshops
• Service center sales department
• Spare parts sales department
• Department of additional equipment
• Analytical department

Car service manager
- Commercial director of the service center
- Technical director of the service center

Continuing education:

in magistracy in the direction of preparation 43.04.01 - "Service"

Forms of study:
- full-time - 2 years (budget, commerce)
- part-time - 2.5 years (budget, commerce)

Master's programs:
- "Service economy: International markets for services"

Educational trajectory: « Innovative technologies technical systems service"

Lecture No. 2 LEGAL AND REGULATORY BASES OF THE TECHNICAL SERVICE OF WHEELED VEHICLES Literature:
1.
Systems, technologies and organization of services in

institutions of higher prof. education/ [
A.N. Rementsov, Yu.N. Frolov, V.P. Voronov and
others]; ed. A.N. Rementsova, Yu.N.
Frolova - M., 2013. - S. 409.

Study questions:

1.
2.
Technical service. Basic concepts.
Legal
and
normative
basics
car service activities.

1. Technical service. Basic concepts

Technical service is a set of enterprises,
means, ways and methods of providing paid
services for the acquisition, effective use and
ensure the performance of wheeled vehicles
funds during their service life.
In accordance with this concept, enterprises
Service has the following functions:
1. presale
preparation
and
trade
vehicles, spare parts, rendering
maintenance and repair services;
2. warranty service;
3. post-warranty service;
4. repair;
5. disposal of vehicles.

Maintenance or repair service -
material result of direct interaction
performer and consumer to meet the need for
maintenance and repair of wheeled vehicles
funds.
Technical service services are divided into local
and indirect.
Local service is a maintenance service
performance of vehicles (refueling with fuel and lubricants - TCM, maintenance,
repair, etc.).
An indirect service is a service that is not directly
associated with the maintenance or repair of vehicles
funds, which provides them with a more effective
use (installation of accessories, optional
equipment, signaling, tuning, etc.).

2. Legal and regulatory framework for the activity of a car service

Technical service activity in general and
car service in particular in the Russian Federation
regulated by a number of federal laws and
by-laws, which include:
1. Law "On Protection of Consumer Rights";
2. law "On technical regulation";
3. law
"About
mandatory
insurance
civil
responsibility
owners
Vehicle";
4. Law "On Road Safety";
5. rules for the provision of services (performance of work) for
technical
service
and
repair
motor vehicles;
6. position
about
warranty
service
cars and motorcycles;

10.

7. provision for maintenance and
PBX repair. belonging to citizens (cars
and trucks, buses, mini-tractors).
Law of the Russian Federation "On the Protection of the Rights
consumers",
governs
relations,
emerging
between
consumers
and
performers in the sale of goods (execution
works, provision of services), establishes the rights
consumers to purchase goods (works,
services) of adequate quality and safe for
life, health, consumers and the environment
environment, obtaining information about goods (works,
services) and their manufacturers (performers),
state and public protection of their
interests, and also determines the mechanism for the implementation
these rights.

11.

The law consists of several sections. AT
each of them has a number of articles,
directed
on the
regulation
relations,
emerging
between
car owners and businesses
car service
at
providing
last
services
on
technical
maintenance and repair of vehicles
funds.

12.

In the section "General Provisions" are disclosed
the following concepts:
1. information about the quality of work and services.
2. rights and obligations of the contractor in the field
determining the service life, as well as the warranty
term for goods (work).
3. the right of the consumer to the safety of the goods (work,
services).
4. property
responsibility
behind
harm,
caused as a result of deficiencies in work,
services.
5. invalidity of the terms of the contract that infringe
consumer rights.
6. judicial protection of consumer rights.

13.

Federal Law No. 184-FZ "On
technical regulation” defines
relations,
rights
and
responsibilities
enterprises
at
design,
sales, operation, disposal
indication of services for maintenance and repair of complex
technology in general and ATS in particular.

14.

Federal Law No. 40-FZ "On
compulsory civil insurance

funds"
defines
legal,
economic and organizational foundations
compulsory civil insurance
responsibility of vehicle owners
means to protect the rights of victims
to compensate for the damage caused by
life, health or property.

15.

Federal Law No. 196-FZ
"On Road Safety"
defines
legal
basics
road safety
traffic on the territory of the Russian
Federation.

16.

rules
rendering
services
on
technical
service
and
repair
motor transport
funds approved by the Decree
Government of the Russian Federation from
04/11/2001 N 290, regulate relations,
arising between the consumer and
performer
at
rendering
services
(performance of work) on technical
service
and
repair
vehicles.

17.

Position
about
technical
maintenance and repair of vehicles
funds,
owned
citizens
(cars
and
cargo
cars, buses, mini-tractors),
approved by the Order of the Department
automotive
industry
Ministry of Industry of Russia dated 01.11.1992 No. 43,
entered into force on January 1, 1993.

18. Task for independent work:

Systems, technologies and organization of services in
automotive service: a textbook for students.
institutions of higher prof. education/ [A.N.
Rementsov, Yu.N. Frolov, V.P. Voronov and others];
ed. A.N. Rementsova, Yu.N. Frolova - M.,
2013. - S. 20-33.

GOALS AND OBJECTIVES OF STUDYING THE DISCIPLINE

The main objectives of the discipline are to study the product system of a car service, the application of the regulatory and technological bases of a car service, the development of techniques and methods for calculating the organization and planning of maintenance and repair of automatic telephone exchanges, which most affects the efficiency of TEA, the efficiency of operational and technological factors of production and working conditions personnel, as well as the implementation of technological methods of maintenance and repair, diagnosis and organization of services of car service enterprises.

The objectives of the discipline are to teach students:

Fundamentals of the car service system and products;

Use of regulatory and technological bases of car service;

Methods of organizing management, planning and financing of car service enterprises;

Application of technological methods for diagnosing, maintenance and repair of automatic telephone exchanges;

Provision of car service at enterprises of various purposes and specializations.

LEVEL REQUIREMENTS MASTERING THE CONTENT OF THE DISCIPLINE

As a result of studying the discipline "System, technology and organization of vehicle service" the student must:

Nomenclature and classification, types and forms of organization of service services, as well as the mechanism for the formation of their market;

Organization of management of the production structure, as well as the regulatory and technological base of car service enterprises.

Draw up registration documents when opening car service enterprises, as well as calculate capital investments for the construction, equipment and production capacities of service stations with a calculated analysis of the duration of the production cycle and assess the indicators of the technical level of the vehicle;

Use technologies for diagnostic, adjustment and repair work.

Get skills:

Planning and organization of the production process, as well as the implementation of methods for diagnosing, maintenance and repair of automatic telephone exchanges;

Modeling and application of calculation methods, the main indicators of the technical and economic activity of the enterprise, taking into account the requirements of consumers, as well as a car service program;

Rationing and determining the need, accounting for consumption, storage of material and technical assets and fuel and energy resources in service enterprises of various forms of ownership.

TYPES OF EDUCATIONAL WORK. EDUCATIONAL AND THEMATIC CARD OF THE DISCIPLINE

No. p / p	Topic name	The volume of classroom activities (in hours)	The volume itself. slave. students, including the course. work (per hour)
lectures	lab. slave.	pr.	family zan.	total
Section 1. System and products of a car service
1.	Introduction. The role of car service in the life cycle of vehicles and its development in Russia.		-	-	-
2.	Nomenclature, classification and car service market.		-		-
3.	Marketing requirements for car service enterprises.		-	-	-
Section 2. Regulatory framework for a car service
4.	Civil Code of the Russian Federation on organizational and legal forms of enterprises.		-	-	-
5.	The procedure for opening and registering legal entities.		-	-	-
6.	Normative and permitting documentation, licensing and certification of car service services.		-	-	-
Section 3. Organizational and managerial structures, property, planning and financing of car service enterprises
7.	Property as an object of business and management.		-		-
8.	Leasing as a form of financing the creation and development of car service enterprises.		-		-
9.	Organizational and managerial structures, production, pricing, marketing and financial policies and their formation in the process of business planning of car service enterprises		-		-
Section 4. Regulatory and technological base of a car service
10.	Goals, objectives, classification and procedure for the development of regulatory and technical documentation.		-	-	-
11.	Organization of the operation of vehicles, taking into account their reliability and consumer requirements.		-	-	-
12.	Mechanization of technological processes and rules for the provision of services for the maintenance and repair of vehicles.		-		-
Total per semester:		-
Section 5. Technology of diagnostic work
13.	Technological principles, parameters and methods for diagnosing TS.		-	-	-
14.	Nomenclature and selection of diagnostic equipment		-		-
15.	Determination of the frequency of diagnostics and the residual resource of vehicles.		-		-
Section 6. Organization of vehicle service
16.	Forms of organization of communication with consumers of car service.		-		-
17.	Organization of the main and auxiliary production in the provision of services for the maintenance and repair of vehicles.		-	-	-
18.	Rationing, determination of needs, consumption accounting, storage and supply of spare parts and materials.		-		-
19.	Operational management, volumetric and scheduling maintenance and repair of vehicles.		-		-
20.	Distribution systems and distribution networks for the sale of vehicles, spare parts and materials.		-	-	-
21.	Relationships and settlements with manufacturers and suppliers of vehicles.		-	-	-
22.	Methods of reducing the terms of execution of orders.		-		-
23.	Features of corporate service during the sale, during the warranty and post-warranty periods of operation of vehicles.		-	-	-
24.	Vehicle appraisal technology.		-		-
25.	Environmental and social aspects of storage and disposal of vehicles.		-		-
26.	Evaluation of the effectiveness of combining car service services.		-	-	-
Total per semester:		-		-
	Total:		-		-
	Forms of final control:	Well. work (project)	Counter. Job	offset	Exam
	Semesters:		-
For distance learning
	Total:		-		-
	Forms of final control:	Well. work (project)	Counter. Job	offset	Exam
	Semesters:

THEORETICAL LESSONS

Section 1: Car service system and products

Topic 1. Introduction. The role of car service in the life cycle of vehicles and its development in Russia.

Consideration of the features of the functioning of car services in the conditions of the formation and development of market relations. Types and forms of organization of services, the mechanism of formation of their market.

Topic 2 Nomenclature, classification and car service market

Nomenclature and classification of service services in the industry. Features of the development of the structure of a car service and the definition of the concepts of service industries, competition and competitive environment, based on modern foreign theories and practice, as well as on Russian experience.

Practical lesson:

Substantiation of goals, direction and strategy of actions, demand and competitiveness of services.

Drawing up a description of the activities of the TSA in the appropriate form. Comparison of indicators and determination of the competitiveness of services in the performance of maintenance and repair of a car. Assessment of the competitiveness of stations - competitors in terms of services.

Topic 3. Marketing requirements for car service enterprises

Organizational and managerial methods of managing marketing activities at car service enterprises. Features of the application of marketing methods in the field of activity of car service enterprises.

Section 2: Regulatory framework for a car service

Topic 4. Civil Code of the Russian Federation on organizational and legal forms of enterprises

Consideration of the main provisions of the Civil Code of the Russian Federation on the organizational and legal forms of enterprises. Organizational and legal forms of legal entities in Russia (commercial organizations: business partnerships and companies, state and municipal enterprises, production cooperatives; non-profit organizations: consumer cooperatives, foundations, public and religious organizations). Legal and regulatory framework for service as an enterprise. Associations of enterprises.

Topic 5. The procedure for opening and registering legal entities

Types of service enterprises, the procedure for their opening and registration. Classification of car service enterprises (SRT). Classification of enterprises according to the requirements for services and car service providers. Creation of a legal entity. The procedure and types of registration of a legal entity. Memorandum and articles of association, which define the goals, organizational structure, rights and obligations of the governing bodies, the procedure for reorganization and liquidation of the enterprise, as well as the main relationship between the founders and owners

Topic 6. Normative and permitting documentation, licensing and certification of car service services.

The study of legislative acts, as well as regulatory permits for licensing and certification of the quality of services, the main provisions and procedures. All-Russian classifier of public services (OKUN). The main tasks and requirements for certification of services for the repair and maintenance of motor vehicles.

Section 3: Organizational and managerial structures, property, planning and financing of car service enterprises

Topic 7. Property as an object of business and management

The main production assets of car service enterprises (SRT). Property as a material basis for entrepreneurial activity. Depreciation and amortization of property. Classification and essence of capital investments (investments). The composition and rights of the entrepreneur to property, as well as the protection of the entrepreneur's rights to property.

Practical lesson:

Calculation of capital investments for the construction and equipment of car service enterprises.

Determination of the rate of return of the enterprise, the payback period of investments and net present value (NPV).

Topic 8. Leasing as a form of financing the creation and development of car service enterprises

Features of leasing. Fundamentals of the leasing process as a form of financial development of car service enterprises. Influence of market conditions on the leasing process. Objects and subjects, as well as types and schemes of leasing transactions. Economic bases of leasing.

Practical lesson:

Definition of lease payments.

Determination of various options for leasing payments, depending on the type of leasing, the form and method of payments. Variant of fixed lease payments. Option with increased initial period lease payments. Option with deferred lease payments.

Topic 9. Organizational and managerial structures, production, pricing, marketing and financial policies and their formation in the process of business planning of car service enterprises

Organizational and managerial structures of car service enterprises and their types. Analysis of the possibilities and limitations of car service enterprises. Features of pricing in a car service. Organization of work with clients. Factors affecting the organization of production. Business planning at a car service enterprise.

Practice 1:

Justification of pricing, assortment and communication policy in the business plan of the organized enterprise or service.

Identification of TSA opportunities (summary) and types of services, as well as markets for the sale of services and competition in the markets for services

Practice 2:

Marketing, production and organizational planning.

Drawing up a marketing plan and its constituent elements (marketing goals and strategies, pricing, distribution schemes for works (services) and advertising). Development of a production plan with the definition of capacity and fixed production assets, a scheme for the purchase of spare parts and material resources of the ASP, the balance of equipment loading and quality control of work (services). Drawing up an organizational plan that characterizes the structure and management scheme of the TSA, as well as the composition of the TSA employees and their functions.

Practice 3:

Risk assessment, insurance, financial plan, financing strategy.

Provide a list of possible risks and expected damage, provide a risk insurance program and documents. Drawing up a financial plan with the development and presentation of planning and reporting documentation. Rationale and evaluation economic indicators, defining the goals of the TSA strategy and developing activities aimed at their implementation.

Section 4: Regulatory and technological base of car service

Topic 10. Goals, objectives, classification and procedure for the development of regulatory and technical documentation.

The essence of the regulatory and technological base and its impact on the performance indicators of the technical operation of vehicles. Provision of car service at enterprises of various purposes and specializations. Regulatory and technological base of service and technical operation in the industry. Technology for the provision of services in the HSA in accordance with the regulatory and technical documentation.

Topic 11. Organization of the operation of vehicles, taking into account their reliability and consumer requirements

The main tasks and indicators of the organization of the operation of products. Basic characteristics and principles for determining the reliability indicators of vehicles and its components. Methods and forms of organizing the operation of products on different periods their use, taking into account the reliability of products, consumer requirements, service programs for enterprises of various purposes and specializations. Requirements for the system for ensuring the technical operation of car products.

Topic 12. Mechanization of technological processes and rules for the provision of services for the maintenance and repair of vehicles

Techno-economic and social significance of mechanization. Influence of provision of ASP with means of mechanization on the efficiency of their activity. Rules for the provision of services (performance of work) for the maintenance and repair of vehicles. Information about the services, the procedure for receiving orders and drawing up contracts. Procedure for payment for services rendered. The procedure for the provision of services and the responsibility of the contractor.

Practical lesson:

Methodology for determining indicators of mechanization of work at ASP.

Calculation of mechanization indicators for workplaces, posts, sections, divisions and the whole ASP. Selection of technological equipment and their distribution into groups. Determination of the level and degree of mechanization of production processes.

Section 5: Technology of diagnostic work

Topic 13. Technological principles, parameters and methods for diagnosing vehicles

Basic concepts and definitions of diagnostics. Fundamentals of technology for diagnostic and adjustment work. The essence of diagnostics of the technical condition of the vehicle. General provisions of the technology for diagnosing systems and assemblies of vehicles. Methods and means of registering the results of vehicle diagnostics.

Topic 14. Nomenclature and selection of diagnostic equipment

Classification of technical diagnostic tools, used diagnostic parameters. Nomenclature and selection of technological equipment. The choice of devices for technical diagnostics according to technical and economic criteria.

Practical lesson:

The choice of devices for technical diagnostics according to technical and economic criteria.

Classification and characteristics of control and diagnostic equipment. Design and calculation of electronic control and diagnostic devices. Primary transformations, circuit design elements, inducing devices.

Topic 15. Determination of the frequency of diagnostics and the residual resource of vehicles

Diagnostics of the main units, instruments and equipment, components and mechanisms of the vehicle. Organization and planning of vehicle diagnostics at car service enterprises.

Practice 1:

Determining the frequency of diagnosis.

Calculation of the frequency of diagnosis, taking into account the mileage and class of the car.

Practice 2:

Forecasting the residual resource based on the results of diagnosis.

Residual resource indicators for assessing the technical condition of the car. Determination of the main parameters of engine systems internal combustion and its components, running gear and braking system of the vehicle.

Section 6: Organization of vehicle service

Topic 16. Forms of organizing communication with consumers of car service services

The main tasks and indicators of the organization in the provision of services for the maintenance and repair of vehicles. Indicators of quality, labor and material costs. Forms and methods of organizing certain types of services for the maintenance and repair of vehicles. Complex forms of organization of production processes. Features of planning, management and accounting in the provision of services.

Practical lesson:

Organization of work on the maintenance and repair of vehicles.

Topic 17. Organization of the main and auxiliary production in the provision of services for the maintenance and repair of vehicles

Design and technological developments and experience of car service enterprises in the field of organization of maintenance and repair of vehicles. Structures and systems of material and technical support of service enterprises. Technical and economic indicators and initial conditions for the organization of technological processes of the main and auxiliary production of a car service.

Topic 18. Rationing, determination of needs, consumption accounting, storage and supply of spare parts and materials.

The main tasks of logistics. Theoretical and operational bases for determining fuel and lubricant consumption rates. Rationing, determination of needs, consumption accounting, storage of material and technical assets and fuel and energy resources in service enterprises of various forms of ownership. Measures to save fuel and lubricant energy resources at ASP.

Practical lesson:

Rationing of the consumption of spare parts and assemblies.

Methodology for calculating the rationing of the consumption of spare parts and assemblies of vehicles. Determination of the failure rate parameter of an element per one operating vehicle (unit, node) per unit of mileage. Calculation of the need for overhaul of car engines.

Topic 19. Operational management, volumetric and scheduling of maintenance and repair of vehicles.

Features of management and planning of work in the provision of services for the maintenance and repair of vehicles. Essence and influence operational management on the effectiveness of the development of car service enterprises. Control, accounting and analysis of operational management. Volumetric, scheduling, as well as preparation for the production process of vehicle service stations.

Practical lesson:

Calculation of production capacities (PM) of a car service station (STOA).

Planning the production program of the service station. Calculation of the maximum, planned and annual PM separately for manual and mechanized work.

Topic 21. Distribution systems and distribution networks for the sale of vehicles, spare parts and materials.

Choosing a way to enter a foreign market. Penetration options, export, types of intermediaries. Types of distributors, characteristics of wholesale and small wholesale distribution systems and distribution networks. Basic terms of the distribution agreement.

Topic 21. Relationships and settlements with manufacturers and suppliers of vehicles

Regulations of relationships and business processes. Concepts, definitions, features. Commodity, financial and information flows. Processes of relationships and settlements with manufacturers and suppliers of transport equipment, components, spare parts and materials. Development of regulations for relationships with different groups of contractors, development of a sales, marketing and service process.

Topic 22. Methods for reducing order execution times

General position of the production cycle. The procedure for accounting and analysis of the duration of the production cycle. Techniques to reduce lead times for purchase orders, just-in-time service. Drawing up schedules and accounting documentation for the execution of orders and the loading of maintenance areas, production units and working sections of the ASP.

Practical lesson:

Calculation analysis of the duration of the production cycle.

The procedure for accounting and analysis of the duration of the production cycle. Determination of the time of acceptance, start and end of work, as well as the time of issue of the car. Determination and comparison of the proportion of the duration of technological operations in the total duration of the standard production cycle with the actual one.

Topic 23. Features of corporate service during the sale, during the warranty and post-warranty periods of operation of vehicles.

Features of corporate service. Formation of a production program for servicing the sale of vehicles. Warranty and post-warranty periods, service according to service documents, obligations. Preparing a vehicle for sale.

Topic 24. Vehicle Appraisal Technology

general characteristics vehicle appraisals. Theoretical basis valuation of motor vehicles. Organization of work on the assessment of vehicles. Methodological and information support for the assessment of vehicles. Regulation and organization of activities for the assessment of vehicles.

Practical lesson:

Evaluation of indicators of the technical level of the vehicle.

Vehicle appraisal report. Goals and objectives of the assessment, the object of assessment, methodological, informational and regulatory documents. Calculation of mileage, physical and moral depreciation, residual and market value of the vehicle.

Topic 25. Environmental and social aspects of storage and disposal of vehicles

Security environmental safety from mechanical pollution (car bodies, tires, etc.), the basic principles of storage and disposal of vehicles. Implementation of city and regional targeted programs for the disposal of vehicles.

Practical lesson:

Statistical analysis of car storage parameters.

Statistical analysis of car parking in a certain area. Drawing up a plan for the object of study and a report on the work performed.

Topic 26. Evaluation of the effectiveness of combining car service services

Inventory management and the specifics of warehouse activities of a vehicle service station. Recommendations for the rational placement of car service enterprises.

ORGANIZATION OF STUDENT'S INDEPENDENT WORK

Independent work of students in the discipline includes:

Self-study theoretical sections of the discipline on the instructions of the lecturer;

Repetition and in-depth study of lecture material;

The study of educational and educational literature, regulations on which the theoretical material is based;

Preparation of reports according to the plans for lectures and practical classes;

Writing essays on one of the proposed topics;

Solving practical problems, drawing up plans, reports and preparing for practical training;

Preparation for test and exam.

TOPICS OF CONTROL WORKS

(for students distance learning)

1. Methodology for determining the indicators of mechanization of work on ASP.

2. Calculation of production capacities (PM) of a car service station (STOA).

3. Business planning for car service.

TOPICS OF COURSE WORKS

Topic 1. Collection and statistical analysis of traffic load on main roads

Estimated part:

1. Collection of information about the passage of vehicles of various nomenclature in a given area of ​​the main route at different times of the day.

2. Calculation and construction of histograms of the distribution of passing vehicles by nomenclature and time.

3. Approximation of the obtained results by analytical dependences.

The grafical part:

1. Graphic representation of the relative location of the proposed auto service company for the maintenance and repair of the vehicle and the route.

2. Layouts of production and auxiliary areas of the designed car service enterprise.

Topic 2 Collection and statistical analysis of the storage of motor vehicles in a given urban microdistrict

Estimated part:

1. Collection of information about the night parking of automatic telephone exchanges in a given microdistrict.

2. Construction of histograms of the distribution of parked automatic telephone exchanges by distance from residential buildings and medical institutions.

3. Determination of the share of vehicles that have lost their mobility in the total number of parked vehicles.

4. Calculation of load factors of the nearest car parks.

The grafical part:

1. Graphic image of the microdistrict with a conditional image of parking lots of automatic telephone exchanges.

2. Layout of the proposed guarded parking lot or ATS parking at an environmentally safe distance from residential areas.

Theme 3. Business planning for a car service and motor transport enterprise

Estimated part:

1. Calculation and justification of the commercial idea of ​​creating an enterprise in a given microdistrict.

2. Calculation of the expected capital and current costs for the creation of ASP.

3. Calculation and justification of prices for services provided.

4. Calculation of the profitability ratio of the enterprise and the payback period.

The grafical part:

1. General plan and binding to the location of the enterprise.

2. Layouts of industrial and auxiliary sites of the enterprise.

3. Break-even chart of the enterprise.

FORMS AND TYPES OF KNOWLEDGE CONTROL

1. Current control:

Properties of materials used in the operation of vehicles, their main range and purpose;

Fulfillment of control tasks and tasks;

Protection term paper(project) and control work;

Frontier control.

2. Intermediate certification - test-examination session:

Offset - based on the results of all forms of current control in accordance with curriculum;

The exam is conducted orally or writing subject to the implementation of all forms of current control and in accordance with the curriculum.

3. Control of residual knowledge of students (tests).

LIST OF QUESTIONS FOR PREPARATION FOR THE EXAM

1. The role of car service in the life cycle of automatic telephone exchanges.

2. Stages of car service development in Russia (USSR).

3. The dependence of the car service on the socio-economic state of society.

4. Systems and subsystems of car service.

5. General principles for the provision of car service.

6. Goals and objectives OKUN.

7. Requirements for car service products.

8. Basic concepts of car service technologies.

9. Requirements for car service enterprises.

10. Character of operational factors of automatic telephone exchange.

11. Statistical analysis of factors influencing car service.

12. Ensuring reliability as the goal of maintenance and repair of automatic telephone exchanges.

13. Diagram of the production cycle for maintenance and repair of automatic telephone exchanges.

14. Labor intensity during maintenance and repair of automatic telephone exchanges.

15. Basic concepts of technical diagnostics.

16. Fundamentals of distribution systems.

17. Commodity distribution networks for the sale of cars, spare parts and materials

18. Monitoring performance indicators.

19. The structure of the system of technical diagnostics.

20. Diagnostic standards.

21. Classification of parameters for assessing the technical condition.

22. Automatic telephone exchange as an object of diagnosis.

23. Diagnostic methods.

24. The structure of the system of maintenance and repair of automatic telephone exchanges.

25. Diagnosis as the main part of the management of TO and R ATS.

26. Objectivity, reliability and accuracy of technical condition control.

27. System of preventive maintenance.

28. Rationing of diagnostic and structural parameters.

29. Forecasting the residual resource.

30. Determination of the frequency of diagnosis.

31. Tools for diagnosing automatic telephone exchanges.

32. Structure and classification of ASP for maintenance and repair of automatic telephone exchanges.

33. ASP production base.

34. Leasing and its types.

35. Scheme of the organization of the leasing process.

36. Economic factors of production.

37. Interests of the customer and the car service provider.

38. Certification of services of car service enterprises.

39. Basic concepts of operational management of production.

40. Organizational and legal forms of enterprises.

41. Components of operational planning.

42. Partnerships. Their types and rights to property.

43. The essence of organizations with limited liability.

44. Properties of goods and services.

45. Preparation of the main production at ASP.

46. ​​Business companies. Their types and rights to property.

47. Joint stock companies.

48. Production cooperatives.

49. Determining the cost of goods and services.

50. Unitary enterprises.

51. Holdings. Their types and rights to property.

52. Factors affecting the organization of production in the ASP.

53. Formation of the production program for ASP.

54. Factors affecting the duration of the production cycle at ASP.

55. State registration of legal entities.

56. Licensing of services and car service enterprises.

57. Fundamentals of economic relations of business entities.

58. Market price.

59. TSA infrastructure.

60. Methodology for determining indicators of mechanization of work on ASP

61. Analysis of deviations of economic indicators

62. The objectives of the analysis of production and economic indicators of the ASP.

63. Production costs and profit.

64. Definition and purpose of the business plan.

65. Procedure for developing a business plan.

66. The composition of the entrepreneur's property.

67. Evaluation of clients in the business planning of the TSA.

68. Property as an object of business and management.

69. Determination of activities and goals of the TSA in business planning.

70. Reception and execution of orders for ASP.

71. Segmentation of the car service market.

72. Functional elements of the TSA business plan.

73. Goals and objectives of working with a customer service car.

74. Business idea and presentation.

75. ASP pricing policy.

76. Dismantling and disposal of vehicles.

77. Evaluation of vehicles.

EDUCATIONAL AND METHODOLOGICAL SUPPORT OF THE DISCIPLINE

Main:

1. Bachurin, A. A. Analysis of the production and economic activities of motor transport organizations: textbook. allowance / A. A. Bachurin. - M .: Academy, 2004.

2. Bondarenko, V. A. Licensing and certification in road transport: textbook. allowance / V. A. Bondarenko. - 2nd ed. - M .: Mashinostroenie, 2004.

3. Car service management: textbook. allowance / ed. L. B. Mirotina. - M .: Exam, 2004.

Additional:

1. Andrianov, Yu. V. Evaluation of vehicles / Yu. V. Adrianov. - M .: Delo, 2003.

2. Volgin, V. V. Car service. Creation and certification: textbook. allowance / VV Volgin. – M. : Dashkov i K, 2005.

3. Volgin, VV Car service. Marketing and analysis: textbook. allowance / VV Volgin. – M. : Dashkov i K, 2005.

4. Volgin, VV Car service. Production and management: textbook. allowance / VV Volgin. – M. : Dashkov i K, 2005.

5. Leshchenko, M. I. Leasing in the transport complex: textbook. allowance / M. I. Leshchenko,
V. E. Bochkov, Yu. N. Demin. - M. : MGIU, 2004.

6. Ryabchenko, S. V. System, technology and organization of vehicle service: method. decree. on course work / S. V. Ryabchenko, F. P. Shpak - St. Petersburg. : SPbGASE, 2005.

7. Ryabchenko, S. V. System, technology and organization of vehicle service: method. decree. on the performance of control work / S. V. Ryabchenko, F. P. Shpak - St. Petersburg. : SPbGASE, 2005.

8. Ryabchenko, S. V. System, technology and organization of vehicle service: textbook. allowance / S. V. Ryabchenko, F. P. Shpak - St. Petersburg. : SPbGASE, 2006.

Periodicals:

1. Car and service: magazine.

2. Behind the wheel: a magazine.

logistics

This discipline uses:

A package of applied programs for solving practical problems and graphical modeling;

Technical and electronic teaching aids, educational and visual materials, video and audio materials.

Compiled by: Doctor of Technical Sciences, prof. A.A. Kapustin, Art. teacher R.T. Khakimov of the department "Technology of vehicle maintenance".

Reviewer: d.t.s. prof. Department "Technology of maintenance of vehicles" B.D. Efremov.

Send your good work in the knowledge base is simple. Use the form below

Students, graduate students, young scientists who use the knowledge base in their studies and work will be very grateful to you.

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Vehicle maintenance

Lugansk 2004

Lecture number 1. Introduction

The prospective development of enterprises and organizations of all forms of ownership, peasant and farm enterprises and entrepreneurial enterprises, as well as the population of the country are inextricably linked with the transport complex.

The obtained scientific and technical discoveries led to fundamental changes in the structure of the economy, included new models of machines, equipment, new materials and technologies in the sphere of production and marketing; changed the organization of production, marketing systems; led to accelerated obsolescence of machines and equipment, reduced the time for their replacement. There is a massive entry into the market of fundamentally new types of vehicles and equipment, the fleet of which has already reached millions. High efficiency and serviceability of the fleet of vehicles can be achieved by timely and high-quality performance of work on their diagnosis, maintenance and repair.

Under these conditions, the role and importance of vehicle maintenance has increased, which has become an important area of ​​the service sector. The service that the manufacturing company provides to the client today includes, in addition to maintenance (TO), other types of services. The main task of maintenance is to ensure the constant readiness of vehicles (TC) for operation and high efficiency their use.

The work of the manufacturer on maintenance begins already before the conclusion of the sales contract - at the stage of designing and manufacturing the vehicle, as well as during the period of preparing them for sale, which is called pre-sale technical service. Thus, in the most general form, maintenance is a set of technical services related to the sale and use of vehicles and ensuring their constant readiness for highly efficient operation.

Two of its important functions follow from the essence of TO: ensuring the optimal and economic use of the purchased vehicles by the buyer, as well as promoting the expansion of their sale.

There is a two-way relationship between the demand for vehicles and the demand for maintenance. The demand for technical services is a derivative of the demand for vehicles. And at the same time, providing service for purchased vehicles expands the demand for them. Efficient technical service enables the buyer to use the vehicle more efficiently and helps increase sales.

In a highly competitive environment, a prerequisite successful work of the manufacturing company is the creation of an extensive and well-organized maintenance network: consulting points, service stations (SRT), spare parts, training centers etc. The TO network must be created by the start of the production firm's work in the relevant market (external or internal).

In the conditions of modern production, important economic indicators of the operation of a transport enterprise largely depend on the level of maintenance of the vehicles that are in operation, since a buyer who does not want or cannot provide maintenance on his own will practically not buy a vehicle until he is sure that he will receive the necessary service.

In a broad sense, the service of the producer company includes most of all operations related to modern system marketing, where TO is part of the entire system of production and marketing of the producer firm. Moreover, since the buyer expects to get the maximum effect from the use of the purchased vehicle, maintenance is an important part of the entire marketing program.

The modern development of scientific and technological progress has led to the creation of more complex and improved vehicles, which require improved maintenance and technical assistance to the buyer of these products. Mass mechanization and automation of production processes, an ever-increasing fleet of vehicles require the development and continuous improvement of the maintenance system and the efficient operation of all its subsections.

Today, the TO system is a decisive factor in ensuring the high efficiency of the economy, the use of the state's production potential and the rapid increase in output. Even minor shortcomings in the TO network can cause large losses for a particular region and the entire national economy as a whole.

TO TS is characterized by a significant variety of its organizational forms and methods. But this diversity is based on a number of general principles that have developed in the long-term practice of the work of manufacturing firms. The most important of these principles are:

As a rule, the manufacturer is responsible for the organization of maintenance of the vehicle throughout the entire period of their operation and use.

TO is important tool monopoly competition for markets and spheres of influence.

The manufacturing company provides maintenance of the vehicle throughout the entire period of their operation (to full depreciation). TS work 5-10 and more years. Throughout this time, the manufacturer provides them with maintenance.

The maintenance system of the vehicle of the manufacturer company includes a range of services: supply of spare parts, provision of technical documentation, repair work, training of specialists, study of the efficiency of the vehicle, substantiation of their advantages and disadvantages, modernization of the vehicles being serviced.

After-sales maintenance of the vehicle is functionally autonomous and organizationally separated from the sales system.

The producer firm organizes maintenance of the vehicle, regardless of its scale and geographical location.

Pre-sale service includes studying the demand for this vehicle, participation of personnel in research and development robots, preparing the vehicle for sale, providing it with a presentation after transportation to its destination, installation and adjustment work, showing the vehicle in action, facilitating the sale of the vehicle.

After-sales service is divided into warranty and post-warranty maintenance of the vehicle. The fundamental difference between them is that during the period of warranty maintenance, all technical assistance in accordance with the instructional materials, under the conditions of following the operating instructions for the vehicle, is carried out by the manufacturer, as a rule, at its own expense, and after the end of the warranty period - at the expense of buyer.

The warranty period is the most important and responsible period in the entire vehicle maintenance system. During this period, the basis for the correct operation of the vehicle by the buyer's personnel is laid in order for the vehicle to operate reliably, without failures, throughout the entire period of operation of the vehicle. During the warranty period, the manufacturer provides maintenance of the vehicle in full, starting from unloading at the destination, consultations from the operation of the vehicle.

During the post-warranty period, the manufacturer, on the basis of an agreement with the buyer, conducts scheduled preventive maintenance, performs current repairs, provides the buyer with spare parts, provides advice from the operation of the vehicle, upgrades the vehicle if necessary, and teaches personnel the rules of maintenance of the vehicle.

Taking into account the above factors, modern TO of the TS is characterized by such forms of organization, according to which it is carried out:

Directly by the manufacturer;

Producer through its affiliates;

By a producer firm through a consortium of firms-suppliers of individual vehicle components;

Producer firm through independent specialized firms on a contractual basis;

Through agents and other intermediaries and concessionaires;

By the firm-buyer of the vehicle with the active assistance and with the help of the producer firm.

In addition to the above basic forms of organization of TO, in practice there are others that are modifications of these forms or combinations of their individual elements. For example, TO can be performed by distributing functions between the manufacturer and the buyer of the vehicle, or the producer and an independent specialized firm, etc. But even in these cases, the producer company bears full responsibility for maintenance, helps intermediary firms or specialized enterprises if they themselves cannot fully provide maintenance of the vehicle.

As a result, it should be noted that the discipline "Maintenance of vehicles" refers to the cycle of fundamental and professionally oriented disciplines in the direction 0902 "Engineering Mechanics".

The subject of the discipline is the basic principles and methods of planning, organization and maintenance of vehicles and the use of these principles in practice.

The purpose of the discipline is to prepare specialists for independent implementation professional tasks in the position held in the field of vehicle maintenance, maximum maintenance of their technical readiness and durability while ensuring the required level of efficiency, economy and traffic safety at minimal material and labor costs.

The objectives of the discipline are the formation of students' knowledge, skills and abilities necessary to solve the production problems of TO TS.

As a result of studying the discipline, the student should know:

Patterns of changes in the technical condition of the vehicle, the basics of technology and organization of maintenance and operational repair of the vehicle, the features of the influence of various factors on their performance, the procedure for organizing work to restore performance, the main types of technological and diagnostic equipment, the basics of technical diagnostics, the organization and management of a preventive system Maintenance and preservation of rolling stock.

Should be able to:

Propose, calculate and implement technical ideas aimed at ensuring the operational state of the rolling stock.

Have an idea:

On the prospects for the development of vehicle structures aimed at reducing the labor intensity of maintenance with the prospects for developing the theory of interaction between the vehicle and the environment, reducing it harmful influence to the human environment.

The objects of the professional activity of an engineer in the direction 0902 "Engineering Mechanics" are enterprises and organizations of the transport complex of different forms of ownership, service and repair enterprises, company and dealer centers of transport and repair plants, marketing and forwarding services, a logistics system, wholesale and retail sale of transport equipment, spare parts, components and materials necessary for operation.

Lecture number 2. Fundamentals of Machine Reliability

2.1 Machine quality and reliability

The result of production activity is the creation of material values ​​intended to meet certain needs. The created material values ​​are called products, which can be articles or products.

Products - products of an industrial enterprise, calculated in pieces or copies. Products include machines, devices, their parts and assembly units.

Products - products calculated in kilograms, liters, meters, etc. Products include metals, petroleum products, paints, etc. According to the method of use, products can be consumed and operated.

Product quality is one of key indicators enterprise activities.

Product quality is a set of properties that determine its suitability to satisfy certain needs in accordance with the purpose; product property -- an objective feature of the product, which manifests itself during its creation and use. From this formulation it follows that not all properties of the product are of equal importance and are included in the concept of "quality". For example, the quality of a car will be determined by tractive effort, specific fuel consumption, operating time before overhaul, etc.

Product quality indicators -- a quantitative characteristic of product properties, considered in relation to certain conditions of its creation or operation. In other words, quality is made up of properties. Each property is characterized by one or more parameters that can take on various quantitative values ​​during operation, called indicators.

So, one of the fuel efficiency parameters of a car (property) is the control fuel consumption, the quantitative value of which for a particular model (indicator) is 7 l/100 km.

Usually, the technical and operational properties (TPP) of vehicles are considered, the main of which are: weight and dimensions, carrying capacity, capacity, maneuverability, safety, environmental friendliness, fuel efficiency, dynamism (traction and speed), performance, efficiency, reliability, price, etc. .

At the same time, the consumer is primarily interested in two main indicators of TPP: the initial value of the quality indicator and stability during operation, i.e. change in properties depending on the operating time since the beginning of operation.

Stable thermal power plants practically do not change during the entire service life of the product (dimensional and weight indicators, load capacity, capacity, etc.)

Unstable TPPs deteriorate during operation and as the vehicle or unit ages (productivity, costs for ensuring operability, intensity of vehicle use, etc.)

The quality of a vehicle is a set of properties that determine its ability to perform its functions in accordance with the requirements. All indicators of car quality are divided into several groups: indicators of purpose, manufacturability, ergonomic, unification and standardization, economic, environmental, aesthetic and patent law.

The relationship between the quality indicators of machines is shown in fig. 1.1.

2.2 Machine quality indicators

To a large extent, the stability of the thermal power plants of cars is determined by their reliability.

The reliability of the vehicle is one of the most important indicators of quality. Reliability is a product property that ensures the performance of specified functions while maintaining operational performance for the required period of time or the required operating time.

Operating time - the duration of the product, measured in units of mileage (kilometers), time (hours), the number of cycles. There are operating time from the beginning of the operation of the product, operating time to a certain state (for example, limiting), interval operating time, to the first failure, between failures, etc.

Failure - a violation of the operability of the vehicle (parts, assembly, etc.). Damage is a malfunction.

In accordance with the theory of reliability, a vehicle can be in a state of operability or inoperability, serviceability or malfunction.

Operability - the state of the vehicle or assembly units, in which the values ​​of all parameters characterizing the ability to perform the specified functions correspond to the regulatory and technical (standards, specifications, etc.) and (or) design documentation (engine power, traction force on the hook , fuel consumption, etc.).

Inoperability - the state of the vehicle, in which the value of at least one specified parameter characterizing the ability to perform specified functions does not meet the requirements of regulatory and technical and (or) design documentation.

Serviceability - the state of the vehicle, in which it meets all the requirements established by the regulatory and technical and (or) design documentation.

A fault is a state of the machine in which it does not meet at least one of these requirements.

The concept of "serviceability" is broader than "operability". A working machine, in contrast to a serviceable one, satisfies only those requirements of normative and technical documentation that ensure its normal functioning when performing the specified functions.

However, the machine may not meet, for example, requirements relating to appearance (defects in the cabin, lining, etc.). Therefore, a working machine may be faulty, but its damage does not prevent normal operation.

The reliability of the vehicle is a complex property, which is characterized by reliability, maintainability, durability and persistence. Each of these reliability properties is evaluated by a number of technical and economic indicators, physical entity and the number of which depends on the design of the vehicle, manufacturing technology and operating conditions, the quality of maintenance and repair.

To assess the reliability of a vehicle or an assembly unit, single and complex reliability indicators are used.

2.3 Malfunctions and machine failures

The deterioration of the technical condition of machines during operation is a consequence of the occurrence of malfunctions and failures. The moment of failure is always random. By the nature of the process, failures are divided into gradual and sudden.

Gradual failure is characterized by a gradual change in the values ​​of one or more parameters of the technical condition of the machine. The cause may be wear and corrosion of parts, accumulation of fatigue damage, etc. The probability of a gradual failure increases with the increase in the operating hours of the machine.

A sudden failure is characterized by an abrupt change in one or more state parameters of the machine. It is usually caused by an unexpected change in external conditions (overload, foreign objects getting into the working parts of the machine, collisions, etc.). A sudden failure can occur with the same probability, regardless of the operating time of the machine.

The state parameter is a physical quantity that characterizes the operability or serviceability of the vehicle and changes during operation.

It is important to establish the type and causes of failures, which can be divided into the following groups: design failures, production and operational failures.

The most common type of failure of parts and their connections (interfaces) is the wear of working surfaces.

Wear is the process of breaking down and removing material from a surface. solid body and (or) accumulation of residual deformation during friction, which manifests itself in a gradual change in the size and (or) shape of the body.

Wear is the result of wear, which manifests itself in the form of a change in the dimensions and properties of the material of the part.

The main characteristics of the wear process are its speed and intensity, as well as the wear resistance of the material.

The wear rate is the ratio of the wear value to the time interval during which it occurred.

Wear intensity is the ratio of the wear value to the conditional path along which the wear occurred, or the amount of work performed.

Wear resistance - the property of materials to resist wear under certain friction conditions, estimated by the value, the reciprocal of the wear rate or its intensity.

The wear of parts has a decisive influence on the durability and operational reliability of machines. The process of wear of parts of movable interfaces during the period of operation of the machine before its repair can be divided into three characteristic stages (Fig. 1.2): the running-in of parts (running in the vehicle), the period of normal operation and the period of emergency (limiting) wear.

Rice. 1.2. The dynamics of the wear process:

1 -- absolute wear (U); 2 -- wear rate (V)

Knowing the pattern of increasing wear of a part or increasing the gap in the connection of parts, it is possible to determine the limiting and permissible wear of parts or gaps. For example, when measuring the size of a part during repair, its wear will be OP (Fig. 1.2). Having plotted this distance on the ordinate axis, a straight line is drawn from the point P parallel to the abscissa axis until it intersects with the wear curve. From point B1, a perpendicular is lowered to the abscissa axis. If the BV segment is equal to or greater than the overhaul period, then the wear is considered acceptable. Thus, wear is considered acceptable when a part (connection) can operate normally for the entire next overhaul period, i.e. keeps working. With the limit of wear, further normal operation of the connection during the next overhaul period is impossible.

In addition to wear, which manifests itself during friction, machine parts may also have other defects: mechanical damage, fatigue, corrosion, electroerosive damage, deformation, loss of elasticity or magnetization, the formation of soot or scale.

In the joints of parts, the most common defect is a violation of the fit due to an increase in the gap or a decrease in interference; in the joints, threaded and riveted joints are weakened. As a result of wear of parts, changes in the alignment of holes in body parts, perpendicularity of surfaces and parallelism of shafts, dimensional chains are violated. This leads to a loss of accuracy of the master link, which causes an increase in load, heating, accelerated wear and destruction of parts.

2.4 Types of friction and wear

Types of friction. The reason for the wear of machine parts is external friction. According to GOST 27674--88, external friction is a phenomenon of resistance to relative movement that occurs between two bodies in the areas of contact between surfaces tangent to them. Friction is accompanied by the transfer of part of the kinetic energy into heat.

The wear of parts forming fixed joints depends on the static friction force.

The friction force is the resistance force during the relative movement of one body over the surface of another under the action of an external force directed tangentially to the common boundary between these bodies.

Friction of rest - friction of two bodies at microdisplacements without macrodisplacement (before transition to relative motion).

For parts included in a movable joint, wear will depend on the friction force of the movement.

Friction of motion is the friction of two bodies in motion relative to each other.

According to the nature of the relative motion, the friction of motion is divided into sliding friction and rolling friction.

Sliding friction is kinematic friction, in which the same point of one body comes into contact with the points of another body following one after another.

Rolling friction is kinematic friction, in which each of the points of one body comes into contact with only one of the points of the other body, and the point of their contact is the instantaneous center of rotation (rolling bearings, gear engagement, etc.).

According to the nature of the process, friction is distinguished without lubricant and with lubricant.

Types of wear. The wear of parts is accompanied by complex physical and chemical phenomena. The wear rate depends on the material and quality of the rubbing surfaces, the nature of the contact and the speed of their mutual movement, the type and value of the load, the type of friction and lubrication, the quality of the lubricant, and many other factors. In accordance with GOST 27674--88 installed the following types wear in vehicles.

Mechanical wear is wear as a result of mechanical influences. This type of wear is divided into abrasive, hydroabrasive (gas-abrasive), hydroerosive (gas-erosive), cavitation, fatigue, seizing and fretting. In addition, there are wear under the action of electric current, corrosion-mechanical, oxidative and fretting corrosion.

Lecture number 3. Changes in the technical condition of vehicles under operating conditions

3.1 Influence of operating conditions on the durability of machines

During operation and during storage, machines are subjected to various internal and external influences, as a result of which their technical condition changes. As a result, the technical and economic indicators of machines deteriorate: fuel and oil consumption increases, operating speeds and power, tractive effort decrease, and productivity decreases. The main reasons for the decrease in initial characteristics are the violation of the initial adjustments of mechanisms and systems, loosening of fasteners, changes in the properties of materials, gaps and interference in the joints of parts as a result of wear.

External factors affecting the durability of machines include climatic conditions, the level of maintenance, repair and storage, the qualifications of maintenance personnel, etc.

The internal factors that cause a change in the initial characteristics of the machine include the imperfection of the design of the machines (the physical and mechanical properties of the materials used to manufacture parts), the technology of their manufacture or repair.

3.2 Vehicle maintainability

The operational manufacturability of a car is a set of properties of its design that characterize the adaptability to perform all types of maintenance and repair work using the most economical technological processes. The operational manufacturability of a car is determined by design, production and operational factors. Structural and production factors determine the properties of the car design, they are taken into account when creating a car. Operational factors determine the environment in which the properties of the structure are exhibited. They must be taken into account both during the creation and operation of the car.

The design and production factors include: testability, accessibility, ease of removal, interchangeability, unification of units and systems, continuity of maintenance and diagnostic tools.

Testability is an important factor in monitoring the diagnostic parameters of the technical condition of a vehicle, units and systems by various means and methods of technical diagnostics (primarily methods and means of automated and non-destructive testing). It has a decisive influence on the introduction into practice of new, more efficient methods of maintenance and repair of vehicles. Testability is determined by the requirements for ensuring the reliability and safety of the vehicle.

Accessibility to the object of maintenance and repair -- main factor reducing the cost of preventive maintenance and repair of the car. This factor determines the working conditions for maintenance and repair of the vehicle, as well as the suitability of the facility to perform targeted preventive maintenance and repair operations with minimal or no additional work.

Ease of removal means that a product can be replaced with a minimum of time and labor. Ease of removal should not be confused with accessibility, since there are products on the car that are well accessible, but it is difficult to replace them during operation. Ease of removal is determined mainly by the methods of fastening products that are replaced in operation, the design of the connectors, the weight and overall dimensions of the removable elements.

The interchangeability of component parts (parts) means that from a variety of similar products (parts), you can take any one without choice and install it on a car without preparation (technological compensators are allowed). Depending on the amount of preparatory work, the appropriate degree of interchangeability is determined (than more degree interchangeability, the less the amount of preparatory work). Interchangeability plays a big role in reducing the cost of labor, materials and vehicle downtime during maintenance and repair.

The succession of maintenance and diagnostic equipment means the possibility of using existing funds for the maintenance and repair of new car models. This factor has a significant impact on the organization of the workplace and the convenience of its performers, the timing and cost of maintenance and repair.

The unification of vehicle units and systems is an important factor not only in improving its operational manufacturability, but also in increasing the operating efficiency of the entire fleet of vehicles, as it greatly simplifies and reduces the cost of maintenance and repair, reduces the range of spare parts in the ATP warehouses and reduces the number of types of control and diagnostic equipment required. equipment.

A sufficiently high level of intra-factory unification of the car family (75-90%) with a low level of inter-factory unification of cars (b.h. 12%) does not allow achieving a high level of technological compatibility of the car fleet, which provides significant savings in material and labor resources in the field of operation. According to NIIAT, increasing the level of technological compatibility of vehicles by 1% due to the unification of the design and the corresponding improvement of technological means of maintenance and repair can reduce total costs by 0.2%

Operational factors include: forms of organization of maintenance and repair, the state of the production and technical base, the qualifications of maintenance and repair performers, the completeness of meeting the requirements in spare parts and materials, the completeness and quality of technical documentation, etc.

3.3 Vehicle failure models

The results of testing cars for reliability allow us to find a mathematical description of the patterns obtained, i.e. derive the appropriate formulas by which you can calculate the reliability indicators.

These formulas are called mathematical models. Since the reliability indicators are random variables, their mathematical models should show how the reliability indicators are distributed depending on the operating time.

Such models are the distribution laws of random variables.

Taking into account the fact that vehicle failures are random in nature, the patterns of failure occurrence can be established on the basis of reliability theory in two ways.

The first method is based on the study physical and chemical properties and parameters of car elements, physical and chemical processes occurring in them, physical nature and failure mechanism. At the same time, the current states of elements and systems are described by equations that reflect physical laws.

The second method involves the study of statistical probabilistic patterns of occurrence of failures of many similar car models.

In this case, failures are considered as some abstract random events, and diverse physical states elements of the car are reduced to two states - serviceability and malfunction (full and partial), which are described by reliability functions. Since the first method has not yet been studied enough, let us consider the second one, which establishes the patterns of occurrence of vehicle failures.

Rice. 2.3. Changing the load of car parts when it is moving

car repair transport service

Sudden failures. The change in the load (voltage) of individual parts of the car during operation has a "peak" character (Fig. 2.3). If we assume that the failure of a car element occurs when the load S exceeds a certain level, then due to the randomness of the load change, the moment of failure is also random. It is characteristic that the failure occurs regardless of the time the vehicle element has been in operation and the technical condition. An example of the formation of such a failure can serve as a break in the gear teeth of the main gear when driving a car in off-road conditions, a puncture of a car tire. In the first case, the failure may occur due to the "peak" load on the main gear, which exceeds the allowable limits, in the second - due to the ingress of a sharp object. In both examples, the failure does not depend either on the wear of the main gear and tires, or on the technical condition of the car as a whole. For the instantaneous damage scheme, the time between failures follows an exponential distribution (Table 2.2).

With an exponential distribution of time between failures, it makes no sense to resort to preventive work. Indeed, since the failure occurs only as a result of external influence, the preventive work performed cannot affect the cause of the failure.

gradual failures. The scheme under consideration corresponds to a situation where a failure is formed due to the gradual accumulation of damage (gradual aging or wear). For some operating parameters of the car and its elements, allowable limits are pre-set, the exit from which is qualified as a failure. The change in parameters is caused by the aging of the parts, and the time (mileage) until the parameters go beyond the allowable limit is the time (mileage) of no-failure operation. For example, failure of the main leaf of the spring may occur as a result of the gradual accumulation of fatigue damage without the appearance of any external signs.

In the case of gradual aging and wear, the time between failures of vehicle elements in most cases obeys a normal and log-normal distribution. In some cases, it obeys the gamma distribution. The main data on these distributions are given in Table. 2.2.

Table 2.2

relaxation model. An abrupt change in state that occurs as a result of damage accumulation is called relaxation. The gradual accumulation of damage may not be a direct, but only an indirect cause of failure. An example of such a scheme is the destruction of parts, which arose suddenly due to a sharp deterioration in operating conditions - overloads, large vibrations, extreme temperature conditions, etc.

Failures due to several independent causes. Such failures in the practice of car operation are the most typical. With regard to the tire of a car, it is quite obvious that two causes of failure simultaneously operate: a tire puncture due to the ingress of sharp objects and the gradual wear of the tread. The situation is similar with failures of gears, fasteners and other parts of the car. Their failure is possible as a result of gradual aging or structural imperfection.

It should be remembered that it is not always possible to take into account all the factors affecting the failure. Therefore, the failure occurrence model turns out to be more or less approximate, and the adopted distribution law reflects only some features of the observed phenomenon. This makes it necessary to take into account the specific needs of the problem being solved in parallel with the physical nature of vehicle failures.

3.4 Failure prevention

Failure prevention is one of the main directions for improving the reliability of vehicles in operation. In our country, a planned preventive maintenance system for cars has been adopted, which meets the principles of planned production.

Despite enough wide use of this system, in our country and, especially, abroad, there are still serious differences of opinion not only on the planning and implementation of preventive measures, but also on the advisability of their implementation in general.

The classification of failures in the operation of machines, depending on the nature of their occurrence, is of paramount importance when considering the issue of the effectiveness of a planned preventive system. On this basis, sudden and gradual failures are distinguished. Unlike sudden, gradual failures can be prevented by periodically performing a technical inspection of the machine, timely changing parts that are close to failure, or performing fixing, adjusting, lubricating and other maintenance work.

Therefore, it is impossible to speak about the effectiveness of the preventive planning system in general. The only criterion that makes it possible to judge the expediency of preventive repair or maintenance in relation to a particular model of a machine is the proportion of the gradual component in the total flow of failures during its operation.

3.5 Determining the frequency of vehicle maintenance

General provisions. The most important condition for maintaining a given level of reliability of cars in operating conditions is the appointment of optimal modes for their maintenance: frequency, list and complexity of operations or type of service.

The optimal mode should be understood as such a mode that ensures the reliable operation of the vehicle and its elements at the minimum cost of maintenance and repairs.

The structure of preventive work includes control and diagnostic, fixing, adjusting, electrical, lubrication and other works. Control and diagnostic work is carried out without fail after a certain mileage, and all the rest - after control and diagnostic work (as needed). Thus, the frequency of car maintenance, which is the main issue in substantiating prevention regimes, is determined by the frequency of control and diagnostic work.

The problem of the frequency of control and diagnostic work cannot be solved in isolation from the reliability of individual components and assemblies of the vehicle in specific operating conditions due to random occurrence of failures.

During the operation of the car, three characteristic periods are observed: running-in, normal operation, intensive wear, which can be approximately found by the pattern of changes in the failure rate parameter (Fig. 2.6). At the run-in stage, failures occur due to technological and design flaws. The normal operation period is the longest and is characterized mainly by sudden failures. The period of intensive wear is characterized by failures caused by the wear of car parts. In addition to the duration and causes of failures, these periods are also characterized by different values ​​of the failure flow parameter, which has the largest and uneven value during the period of intense wear. It should also be noted that the reliability of various vehicle units is not the same. Thus, the frequency of vehicle maintenance should be determined unit by unit and separately for each period of its operation.

3.6 Determination of the optimal exchange fund

The theory of machine reliability makes it possible to determine the optimal exchange fund of aggregates, mechanisms, assemblies and spare parts of automobiles. As an example, consider one of the existing methods.

The criterion for determining the exchange fund can be the minimum downtime of vehicles due to the lack of a unit at a given operating cost.

In this case, the following operational reliability characteristics are used: the failure flow parameter and the recovery flow parameter. The choice of these parameters is explained by the fact that they cover a large number of design-technological and operational factors that determine the reliability of vehicles under given operating conditions.

The required exchange fund must be determined taking into account the age composition of cars for each enterprise separately, since the size of the fund depends on many individual factors. Throughout the year of work, ATP can be taken constant, although in the autumn-winter period, there is some increase in it. Optimal size exchange fund by nomenclature

where N is the number of cars of the same type in the enterprise; n - the number of identical elements of the exchange fund located on the car; -- failure flow parameter; -- recovery stream parameter.

Lecture number 4. Types of enterprises by production functions

Road transport enterprises for production functions are divided into motor transport, car service and car repair.

Motor transport enterprises are divided into open joint stock companies (ATP OJSC) and closed joint stock companies (ATP CJSC). OJSC and CJSC ATP have an independent balance sheet, endowed with broad guaranteed powers and at the same time are responsible for the results of economic and scientific and production activities, for the observance of state interests. Their main task is the comprehensive satisfaction of the needs of the national economy and citizens in transportation with a high level of quality at minimal cost.

OJSC and CJSC ATP have the authority to sell, lease, exchange, provide temporary use of vehicles and equipment to other enterprises, write them off the balance sheet, as well as from other activities.

Auto service enterprises that perform production functions with maintenance and repair of automotive equipment can temporarily store cars, fill them with auto-exploitation materials. Depending on the purpose, car service enterprises are divided into production and technical plants (PTK), car service enterprises, specialized car centers (SAC), centralized maintenance bases (BTsTO), service stations (SRT), parking lots and gas stations (gas stations).

Auto repair enterprises are specialized enterprises that carry out the repair (restoration) of automotive equipment. At car repair enterprises, conditions have been created for performing labor-intensive repairs (mainly KR) of automotive equipment.

test questions

1. What types of enterprises operate in transport?

2. What is the procedure for registering enterprises?

3. What is the procedure for registering an entrepreneur (without creating a legal entity)?

4. What is the procedure for issuing constituent documents?

5. How to open a bank account?

6. What is a business activity license?

7. What types of road transport enterprises are divided into?

8. How are car service enterprises divided depending on their purpose?

Lecture number 5. Ensuring the reliability of vehicles under operating conditions

5.1 The system of maintenance and repair of rolling stock and its place in the overall road transport system

Road transport is complex system, minimum organizational structural unit which is an operational motor transport enterprise, considered in cooperation with specialized car service and car repair enterprises. The study of the efficiency of the operation of all motor vehicles can be simplified, limited to the study of the properties of an operating enterprise with a car service and car repair enterprises as the simplest automobile transport system.

The automobile transport system can be divided into functional independent systems: commercial operation of automobiles; technical operation of vehicles; Maintenance and repair of vehicles. Each of these systems has its own process of functioning. The relationship of these processes is determined by a common goal and the presence of one object of operation - a car, which is considered in each functional system from its own side. Management of systems functioning processes is carried out by appropriate strategies: commercial operation, technical operation and maintenance and repair.

The operation strategy is a set of rules that provide the specified control of the corresponding operation process. Commercial operation governs the use of vehicles for their intended purpose. All strategies are closely related to it.

Thus, the automobile transport system has the features inherent in complex technical systems: the presence of a single goal, controllability, interconnection of elements, hierarchical structure.

The system of technical operation of vehicles includes subsystems: traffic management, vehicle management, organization of storage of serviceable vehicles and provision of technical assistance to vehicles on the line. This means that the system of technical operation of cars is a set of cars, means of organizing traffic, drivers, regulations and norms that determine the choice and maintenance of the most favorable modes of operation of car units, as well as maintaining and restoring the lost performance of cars in the process of performing transport work.

In accordance with GOST 18322--78, the maintenance and repair system for rolling stock of road transport includes a set of interrelated tools, maintenance and repair documentation, and performers necessary to maintain and restore the quality of products included in this system.

Maintenance is a set of operations (or operation) to maintain the operability (or serviceability) of the rolling stock when used for its intended purpose, waiting, storing and transporting.

Repair - a set of operations to restore the serviceability or performance of the rolling stock and restore the resources of the rolling stock or its components.

Between these two groups, there may be different relationships depending on the accepted criterion of optimality and the method of work. However, in any case, the main requirement for the maintenance and repair of vehicles is to ensure the highest probability that the task can be completed on the vehicle at the right time with limited labor and funds.

When forming the system of maintenance and repair of rolling stock, the main attention is paid to the modes of maintenance and repair (number of types of maintenance, frequency, list and labor intensity of the work performed). At the same time, they are guided by the following: the number of types of maintenance should be minimal, the highest service numbers should include the range of work of the lower ones, unnecessary disassembly and adjustment of mating pairs should be avoided, and the possibility of mechanization and automation of preventive maintenance should be provided.

Maintenance modes are developed for several typical vehicle operating conditions. They are checked in specific operating conditions according to criteria that make it possible to establish the compliance of the selected maintenance modes with the really necessary ones. The main evaluation criteria are the operational reliability, the complexity of maintenance and repair, the cost of performing maintenance and repair per 1000 km of run, and the efficiency of maintenance.

The operational reliability of cars is determined by the average value of the coefficient of technical readiness, the complexity of maintenance and TR is determined by chronometric observations, and the costs are determined by experimental data in real operating conditions of cars.

The efficiency of vehicle maintenance is estimated by the ratio of the number of failures nto, identified in the process of prevention, to the number of all registered failures during the operation of the vehicle:

= nto/(nto + n),

where n is the number of failures occurring between successive TRs.

In road transport, a preventive maintenance and repair system for rolling stock has been adopted. Its fundamental foundations are established by the current Regulations on maintenance and repair of the rolling stock of road transport.

In accordance with the Charter of Road Transport, the Regulation is mandatory for all organizations and enterprises of road transport, for organizations and enterprises of the automotive and related industries in terms of ensuring established standards and interacting with operating and repair organizations and enterprises of road transport.

The first part of the Regulation defines the system of maintenance and repair of rolling stock and the technical policy in road transport. The second part contains standards for car models. It is developed as separate applications as vehicle design, operating conditions and other factors change.

The annex to the Regulations contains: the main comprehensive indicators of ensuring the operability of the state of the rolling stock; a list of units, assemblies and parts, the technical condition of which ensures traffic safety, economical fuel consumption and protection environment during the operation of road transport; maintenance and repair standards for rolling stock manufactured before 1972; typical chemmotological map taking into account GOST 25549--82; distribution of rolling stock by technologically compatible groups during maintenance and repair; zoning of the territory of the USSR according to natural and climatic conditions, taking into account GOST 16350--80; requirements for equipment for checking the technical condition of components and systems that ensure the safety of the movement of vehicles, etc.

Maintenance involves maintaining the rolling stock in working condition and proper appearance; ensuring the reliability and efficiency of work, traffic safety, environmental protection; reducing the intensity of deterioration of the parameters of the technical condition; prevention of failures and malfunctions, as well as their detection in order to eliminate them in a timely manner. This is a preventive measure that is carried out in a planned manner after certain runs or hours of operation of the rolling stock, as a rule, without disassembling and removing units, assemblies and parts from the vehicle. If during maintenance it is impossible to determine the technical condition of individual components, then they should be removed from the vehicle for control on special instruments or stands.

Repair is carried out both on demand (after the occurrence of a corresponding failure or malfunction forcibly), and according to a plan (after a certain mileage or operating time of the rolling stock). Repair work performed according to the plan is preventive and is called preventive maintenance.

The purpose of preventive and repair actions is to ensure the good condition of automotive equipment. However, ceteris paribus, the most important factor that determines the level of total material and labor costs for maintaining vehicles in good condition is the ratio of preventive and repair actions.

The determination of the technical condition of the rolling stock, its units and components without disassembly is carried out using control (diagnosing), which is a technological element of maintenance and repair.

The purpose of monitoring (diagnosing) during maintenance is to determine the actual need to perform the operations provided for by the Regulations, and to predict the moment a malfunction occurs by comparing the actual values ​​of the parameters with the limit values, as well as to assess the quality of the work.

The purpose of control (diagnosing) during repair is to identify a malfunctioning condition, its causes and establish the most effective way to eliminate it: on the spot, with the removal of the unit (assembly, part), with complete or partial disassembly and final quality control of the work.

Normative and technical documentation for maintenance and repair includes: principles, definitions, recommendations, standards and methods for their correction, taking into account operating conditions, technology.

Maintenance and repair means include: production and technical base (buildings, structures, equipment) located in motor transport and specialized enterprises for maintenance and repair of rolling stock; logistics (taking into account the design of the rolling stock, mileage since the start of operation, intensity and operating conditions).

The nomenclature of professions for personnel ensuring the good condition of the rolling stock includes workers of various specialties, technicians and engineers. The Regulation discloses the content of the constituent elements of maintenance and repair, defines the types of maintenance and repair.

5.2 Types of maintenance and their technical and economic characteristics

Maintenance of rolling stock according to the frequency, list and labor intensity of the work performed is divided into daily maintenance (EO), first maintenance (TO-1), second maintenance (TO-2) and seasonal maintenance (SO). By agreement with the lead developer, a reasonable change in the number of maintenance types is allowed when the design of vehicles and operating conditions change.

5.3 Types of car repair and their technical and economic characteristics

...

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Ministry of Education and Science of Russia

Federal State Budgetary Educational Institution of Higher Professional Education

St. Petersburg State University of Service and Economics

Department of "Auto Service"

Guidelines

on course work for bachelors in the direction of preparation 100100.62 "Service", profile "Service of vehicles"

Design of services in a car service

A.V. Ivanov

Saint Petersburg - 2013

Approved at the meeting of the department "Autoservice", protocol No.

Design of services in a car service. Guidelines for the implementation of course work for bachelors in the direction of training 100100.62 "Service", profile "Service vehicles" / comp. A.V. Ivanov. - St. Petersburg: Publishing House of St. Petersburg State University of Economics, 2013. - ... p.

Compiled by: Cand. tech. Sciences, Assoc. Ivanov A.V.

Reviewer:

St. Petersburg State University of Service and Economics, 2013

Completion of course work

Subject

The implementation of course work to improve the consumer properties of vehicles begins with the choice of a topic. The topic can be issued by the teacher, but it is preferable for the student to choose the topic on his own, within the framework of the proposed sample topics. This provision has several purposes:

firstly, the choice of a topic teaches the student to be independent and stimulates his thinking;

secondly, it allows you to increase the student's interest in the work being done, because. does not put him in strict search conditions in a given direction;

thirdly, independent choice of a topic simplifies the work of a student because of the possibility of choosing a topic based on the most accessible or previously accumulated material. It is necessary to discuss the chosen topic with the teacher and get his final approval.

Course work is carried out by the student independently under the guidance of a teacher and in strict accordance with the assignment received.

Sample coursework topics

Topic 1. Development of a service for changing consumer properties (indicate the brand of the vehicle) by tuning (additional equipment) of the engine (engine brand) in order to (indicate the change in consumer properties) by (indicating the way to achieve the goal).

Topic 2. Development of a service for changing consumer properties (indicate the brand of the vehicle) by tuning (additional equipment) of the transmission (clutch, gearbox, final drive) with the aim of (indicating the change in consumer properties) by (indicating the way to achieve the goal).

Topic 3. Development of a service for changing consumer properties (indicate the brand of the vehicle) by tuning (additional equipment) of the chassis (suspension, brake system, wheels, etc.) with the aim of (indicating a change in consumer properties) by (indicating the way to achieve the goal).

Topic 4. Development of a service for changing consumer properties (indicate the brand of the vehicle) by tuning (additional equipment) of the body (interior, frame, etc.) with the aim of (indicating a change in consumer properties) by (indicating the way to achieve the goal).

Topic 5. Development of a service for changing consumer properties (indicate the brand of the vehicle) by applying artistic (protective) coatings to the body (its elements) in order to (indicate the change in consumer properties).

Work structure

Introduction

The introduction reflects the essence of changing the consumer properties of a vehicle through retrofitting and tuning, substantiates the relevance of providing services for the modification (tuning) of vehicles. The introduction should also reflect the purpose of tuning. The optimal length of this section is 1-3 pages.

1. Analytical section

Section structure:

1.1 Selecting a vehicle (car, motorcycle, etc.) and (or) its unit (assembly) subject to modification (tuning).

1.2 Purpose of modification (tuning).

1.3 Theoretical foundations and technical solutions to achieve the goals of modification (tuning).

1.4 Conclusions on the first section.

1.1 The section substantiates the choice of a vehicle and (or) its unit (assembly). The prevalence of this type of vehicle is noted (statistical data), the level of service in the region under consideration, the demand for the service being developed for the selected vehicle is indicated.

1.2 The section indicates which characteristics of the vehicle and (or) its unit (assembly) will change and to what extent the developed service should lead.

1.3 To justify the feasibility of the selected modification, at the beginning of the section, it is necessary to give the theoretical foundations for tuning the selected unit, unit, system, the general tuning methodology and the effect of modifications that are changed in the process on the characteristics and performance of the vehicle. It is also recommended to bring legal and technical regulations, the requirements of which are observed during the tuning.

For example: “To modify (tuning) the Honda CBR 929RR-Y motorcycle engine in order to increase power, the following will be used:

Tuning exhaust system Evolution by Akrapovik, with low back pressure and inertial purge, costing 72,030 rubles;

Ohlins zero-resistance tuning air filter, worth 4,500 rubles;

Dynoget level 2 carburettor tuning kit, worth 9800 rubles "

2. Technology section

Section structure:

2.1 Development of route technology for modification (tuning) of a vehicle or its unit (assembly).

2.2 Selection and justification of technological equipment and tools to ensure the implementation of the service being developed for retrofitting or modification (tuning) of the vehicle.

2.3 Development of a route technological map.

2.4 Calculation of time norms for one of the operations and the entire service.

2.5 Development of an operating flow chart for the calculated operation.

2.6 Analysis of the effectiveness of the service provided.

In the second section, it is necessary to develop a route technological process for performing a service for modifying a vehicle or its unit (assembly).

Types of documents for various technological processes for the manufacture or repair of engineering products are established by GOST 3.1102-81. "Stages of development and type of documents" and GOST 3.1119-83 "General requirements for the completeness and execution of sets of documents for single technological processes", and their completeness depends on the type of description of the technological process.

The type of description of the technological process is determined by the type and nature of production, as well as the stage of development. There are the following types of description of technological processes:

route;

route-operational;

operational.

For serial, large-scale and mass types of production, operational descriptions are used, and for single and small-scale production - route or route-operational.

In the term paper, a description of the technological process of providing services should be presented in the form of a route operating flow charts, with a choice of technological equipment, time standards and worker qualifications.

The general rules for the design of text and graphic documents are regulated by GOST 3.1104-81 "General, requirements for forms, forms and documents, and the composition of the form and the rules for designing the main inscription on them - OST 3.1103-82" Main inscriptions ".

Text documents include documents containing solid text or text divided into columns, such as a route map, an operational map, a technical control map, various statements, instructions, etc.

In the developed forms of documents, information should be recorded in the following way:

typewritten or using other printing devices - letter pitch 2.54 or 2.6 mm; handwritten - the height of letters and numbers according to GOST 2.304-81; typographic; freehand drawing; drawing on graph plotters. tuning modification transport retrofitting

Recording data in forms should be done in the technological sequence of operations, transitions, work methods, etc.

Operations should be numbered by numbers of an arithmetic progression series (5, 20,15, etc.). It is allowed to add zeros to numbers (005, 010, 015, etc.). Number the harvesting operation - "0" or "000".

Transitions should be numbered with natural numbers (1, 2, 3, etc.).

Installations should be numbered capital letters Russian alphabet (A, B, C, etc.).

Roman numerals may be used to designate positions and axes.

Safety requirements in accordance with GOST 3.1120-83 should be stated in the route or operational charts before the description of the operation or in the technological instruction, if it is developed.

Safety requirements should be reflected using references to the designation of current labor protection instructions. A textual statement of safety requirements is allowed.

In the technological process maps, in the designations of the component part of the equipment (auxiliary tool - VI, auxiliary material - VM, bench and assembly tool - media), personal protective equipment (overalls, special shoes, goggles, etc.) should be indicated. Means of collective protection (fences, protective screens, ventilation devices, etc.), as well as technological equipment that ensures labor safety (tweezers, tongs, hooks for removing chips, etc.).

The designation of physical quantities and dimensions should be written in the head of the graph. It is allowed to indicate in the first line of the column.

In the operational description, the data entered by transitions in the "Tool" column can be recorded taking into account the abbreviations:

when sequentially applying a tool of the same code and name in all transitions of one operation, complete information about the tool used should be indicated only for the transition where it is used for the first time, in the next transition, "the same" should be written, then quotes;

when sequentially applying a tool of the same code and name in different transitions of one operation, when repeating a record, a reference should be made to the number of the transition where this tool was first used, for example, "see transition 2".

In the transition where this tool was first used, it is allowed to indicate the numbers of subsequent transitions where this tool is used, for example, "caliper ShTs-N-250-0.05 GOST 166-89 (for transitions 3, 5, 8)".

The route chart (MC) is an integral and integral part of the set of technological documents for all types of description of the technological process of manufacturing or repairing products.

Forms and rules for issuing route maps are regulated by GOST 3.1118-82.

In the operational description of the technological process, the route map (MK) corresponds to a summary document that indicates the address information (number of the workshop, section, workplace, operation), the name of the operation, the list of documents used in the performance of operations, technological equipment and labor costs.

In the MK, in the technological sequence, starting with the procurement, indicate all operations (including control and movement). The numbering of operations should be carried out in accordance with GOST 3.1104-84 (see above). The name of the operations and their codes must comply with the "Classifier of technological operations of mechanical engineering and instrument making 1.85.151".

The name of the operations reflects the content of the work and is recorded in the column "Name of operations and the content of the work" with a noun in nominative case(for example, "assembly", "relocation", etc.). Operations are recorded in the card in the sequence in which they will be performed on the vehicle and (or) its unit (node).

Under the name of each operation, a list of work performed in the imperative mood is recorded. Unfasten and remove ... or install and secure ... - perform the necessary technological operations on the vehicle that ensure safety regulations, free access to removal, remove the unit, assembly, part and device, clean, rinse, blow compressed air over the outer surface, install a repaired or a new unit, unit, part or device, perform the necessary technological operations in reverse order.

Disassemble, assemble - perform technological operations to develop a unit, unit or device into parts, clean, rinse, blow with compressed air, sort parts, complete with parts, assemble the unit, unit or device.

Adjust (test) - install a unit, unit or device on the stand, adjust or test according to technological requirements, remove from the stand.

For example: "Disassembly. Unfasten and remove ... "; "Assembly. Install and fix ... "; "Washing. Wash ... "; “Moving. Overtake the car ... "; "The control. Check (diagnose) ... ".

The column "" contains all the necessary technical conditions for the operation, if necessary, drawings, sketches, etc. are provided.

The column "Time norm" shows the standard in man-minutes for the entire amount of work, regardless of the number of performers. Changing the number of performers does not change the norm of time.

At many road transport enterprises, the use of standards established on the basis of analytical research and analytical calculation methods can be difficult for economic reasons. In this regard, to replace the summary norms, methods of integrated rationing and standardization methods according to standard norms can be successfully used. The enlarged rationing is, in essence, one of the varieties of the analytical and calculation method.

The time standards are intended to standardize the work of workers and establish standardized tasks for car repairmen, fuel equipment fitters, battery workers, coppersmiths, tinsmiths, hand-forged blacksmiths, repairers of rubber products, upholsterers, painters and washers.

The following materials were used as the basis for the development of enlarged standards (norms) of time:

Industry standard norms of time for car repairs in the conditions of ATP (M., Minavtotrans RSFSR, 1988);

- "Basic methodological provisions on the regulation of labor of workers in the national economy", M., Research Institute of Labor, ed. 1987;

Unified Tariff and Qualification Directory of Works and Professions of Workers; issues 1, 2, M., Mashinostroenie, 1988;

Chronometric observations and photographs of the working day, carried out in the conditions of motor transport enterprises;

Catalogs, reference materials.

The time standards are given per unit of the volume of work to be performed by one performer, are indicated in man-hours, determined by the analytical research method and calculated by the formula:

where: T op - operational time for the operation, man-hour; (taken from the technological map).

To- the amount of time for maintenance of the workplace, preparatory and final work, rest and personal needs as a percentage of the operational time.

Based on the analysis of the same-name time spent, determined using a photograph of the working day, spent in the production conditions of motor transport enterprises, this value of "K" averages 13%. The time spent depending on the type of work performed is presented in Table 2.

table 2

Time spent depending on the type of work performed

	Type of work	Time spent in %
		Time for preparatory and final work	Workplace maintenance time	Rest time and personal needs
Post work
	Removal of aggregates, components and parts from the car
	Installation of units, assemblies and parts on a car
District work
	Locksmith work on the repair of units and assemblies
	Locksmith work on the repair of electrical equipment
	Locksmith work on the repair of power supply devices
	Copper works
	Tinsmith works
	Forging and spring work
	Reinforcing and bodywork
	Tire work
	Wallpaper works
	Painting works

When amending the Unified Tariff and Qualification Reference Book for the names of professions, the categories of work indicated in this collection should be changed accordingly.

Time standards are set for the most common conditions for the performance of work, typical for most motor transport enterprises.

When introducing at enterprises a more modern work technology than provided for in the standard norms, which ensures the growth of labor productivity, these time standards should be adjusted.

When developing time standards, data from the manufacturer can be used, as well as timing data from the direct execution of operations, taking into account the performance of the diagnostic and executive part of the operations.

The norms take into account the time spent by workers on preparing the workplace, receiving materials, tools and fixtures, bringing them to the place of work and handing them over after work is completed, on refueling and sharpening tools in the process of work, servicing fixtures and equipment, receiving tasks and issuing orders, as well as the movement of materials, parts and equipment at a distance of up to 30 m (including one physical culture pause).

Norm of time for execution “Operation No. 15 Dismantling. Detach and remove the Honda CBR 929RR-Y motorcycle air filter” will be:

The norm of time for performing work on the provision of services for the modification (tuning) of the Honda CBR 929RR-Y motorcycle engine in order to increase power will be:

When issuing an operational flow chart, the transitions must be recorded in accordance with GOST 3.1702-79.

When describing the content of a technological operation or transition, first indicate the action to be performed, expressed by the verb in indefinite form, for example: unfasten, sharpen, etc., which is usually called a keyword in the ESTD. Then indicate the name of the surface to be treated, structural elements or objects of production, for example, a plane, a workpiece, a hub, a wheel. They also indicate additional information about the methods and nature of processing, the type of design or technological document used, the method of basing, for example: previously, in solution, by marking, etc. In addition, information about dimensions, the number of parts to be fixed simultaneously or sequentially, i.e., variable information, can be indicated.

Proceeding from this, the following features of the classification of transitions are established in the classifier:

the action to be performed;

the subject of labor or the object of application of the action;

Additional Information.

The route description is used in single and pilot production. At the same time, the content of the operation is described without highlighting transitions, and several sentences can be indicated in one sentence. keywords(actions performed) characterizing the sequence of manufacturing the product in this operation.

Operational description applies to serial and mass production, but it is allowed to apply for individual operations in single and pilot production. At the same time, the content of operations reflects all the necessary actions performed in the technological sequence by the performer or performers in the manufacture of the product or its components at this workplace, i.e. with a clear selection and designation of each transition

When recording the content of the transition in accordance with GOST 3.1702-79, a full or abbreviated form of recording is allowed.

Full recording should be performed in the absence of graphic images and for a comprehensive reflection of all actions performed by the performer or performers.

Filling in the operating flow chart

The column "Name of the transition" - a description of the content of the transition. Follow the recording rules in accordance with GOST 3.1702-79. Recording information should be performed in a technological sequence along the entire length of the line with the possibility, if necessary, of transferring information to subsequent lines.

Column "Technical requirements and instructions" - additional requirements when performing work on the technological transition of the operation.

Column "" - information about the technological equipment used during the operation. When filling in this information, one should be guided by the requirements of the relevant classifiers, state and industry standards for coding (designation) and the name of technological equipment. All information on the technological equipment used in the operation is recorded in the following sequence: fixtures; auxiliary tool; cutting tool; fitting and assembly tool; measuring.

Recording should be performed along the entire length of the line with the possibility, if necessary, of transfer to subsequent lines. Separation of information for each tool of technological equipment should be carried out through the sign ";".

The recording of each technological equipment should be carried out according to the designation according to the standard. For example, drill 15 GOST 22736-77.

Before specifying each main part of the equipment, it is allowed to use the symbol of the type: fixtures - PR; auxiliary tool - VI; cutting tool - RI; metalwork and assembly tool - mass media; measuring instruments - SI; auxiliary material - VM. For example: RI. Drill 15 GOST 22736-77.

The selected equipment and tools needed to perform the tuning service should be presented in the form of a table, which will indicate the name of the equipment, model, manufacturer, main parameters, quantity and price /table 1/. Take the table as a sample.

Table 1

List of equipment and tools

Name		Manufacturer	Options	Quantity, pcs.	price, rub.
Lifting equipment:
Equipment for storing tools, fixtures:
Technological equipment:
Instruments:

The technological map is a technological document that reflects all the necessary operations for the performance of a vehicle modification (tuning) service, indicating technical conditions and standards. Maps look like tables, the forms of which (route and operational) are given below.

In conclusion, it is necessary to analyze the effectiveness of the rendered service for the modification (tuning) of the vehicle or its unit (assembly), by comparing the changed characteristics with the original ones and draw the appropriate conclusion.

Examples of the implementation of subsections 2.3 and 2.5 are given below (tables should be taken as a sample).

Route routing Honda CBR 929RR-Y motorcycle engine tuning, air filter replacement, exhaust system tuning and Dynoget tuning kit level 2 installation in the carburetor (type of service) (model, brand)

Total labor intensity 220 (person-min)

	Name of operations and content of work	Location of operations	Executor	Labor capacity man-min.	Devices, tools, fixtures, consumables (model, type, code, company)	Technical requirements and instructions
	Washing. Wash and dry your motorcycle	Wash area			Washer “Hochdruckreiniger” NEPTUNE (220V, 50Hz), Compressor AirCast СB4/С-50LB30, ISO 9000, blow gun, water, car shampoo, cleaning cloth	Avoid damage to paintwork
	Move. Drive the motorcycle to the post of complex works	Post complex works	Master Receiver		On your own
	Disassembly. Unfasten and remove the fuel tank.	Post complex works			Combined wrench 13 GOST 16983-80,	Disconnect fuel lines and wiring first. Carry out the action carefully, to prevent damage to parts and paintwork
	Disassembly. Unfasten and remove the stock air filter	Post complex works	Car mechanic 4th category		Phillips screwdriver 250 No. 2 GOST 17199-98	Carry out the operation carefully so as not to damage the sealing elements and electrical connectors.
	Assembly. Install and secure the low resistance tuning air filter	Post complex works	Car mechanic 4th category		Phillips screwdriver 250 No. 2 GOST 17199-98
	Disassembly. Unfasten and remove the standard exhaust system	Post complex works	Car mechanic 4th category		Socket head 1/2” 13 GOST 25604-92, ratchet driver 1/2” GOST 25604-92	Remove old gaskets
	Assembly. Install and fix Akrapovik Evolution tuning exhaust system.	Post complex works	Car mechanic 4th category		Socket head 1/2” 13 GOST 25604-92, ratchet driver 1/2” GOST 25604-92, metallic lubricant	Apply grease evenly to gaskets and mating surfaces
	Assembly. Install and secure the fuel tank.	Post complex works	Car mechanic 4th category			Connect fuel lines and wiring. Ensure tightness and reliability of connections. Carry out actions carefully, to prevent damage to the paintwork and parts
	Move. Drive the motorcycle to the fuel equipment repair post.		Master Receiver		On your own	Prevent damage and contamination of the motorcycle
	Disassembly. Unfasten and remove the carburetor from the motorcycle engine	Fuel equipment repair shop			Combination wrench 10 GOST 16983-80, slotted screwdriver 190x0.8x5.5 GOST17199-98	Remove old gasket
	Disassembly. Disassemble the carburetor into components and parts	Fuel equipment repair shop	Fuel equipment repairman of the 5th category
	Assembly. Install and fasten the Dynodet Level 2 tuning kit to the carburetor	Fuel equipment repair shop	Fuel equipment repairman of the 5th category		Double-sided open-end wrench 7x8 GOST 2839-80, slotted screwdriver 190x0.8x5.5mm GOST17199-98, Phillips screwdriver 250 No. 2 GOST 17199-98, AirCast compressor СB4/С-50LB30, carburetor cleaner	Thoroughly rinse and blow out the carburetor
	Assembly. Assemble the carburetor from assemblies and parts	Fuel equipment repair shop	Fuel equipment repairman of the 5th category		Double-sided open-end wrench 7x8 GOST 2839-80, slotted screwdriver 190x0.8x5.5mm GOST17199-98, Phillips screwdriver 250 No. 2 GOST 17199-98, AirCast compressor СB4/С-50LB30, carburetor cleaner	Carry out actions carefully, to prevent damage to carburetor parts.
	Assembly. Install and secure the carburetor to the motorcycle engine	Fuel equipment repair shop	Fuel equipment repairman of the 5th category		Combined wrench 10 GOST 16983-80,	Install new gasket
	Adjusting. Adjust carburetor	Fuel equipment repair shop	Fuel equipment repairman of the 5th category		Slotted screwdriver 190x0.8x5.5 GOST 17199-98	Adjust engine operation in all modes
	Move. Drive the motorcycle to the diagnostic area	Diagnostic area	Master Receiver		On your own	Prevent damage and contamination of the motorcycle
	The control. Remove the external power characteristic of the engine	Diagnostic area	Specialist-diagnostician		brake stand	Fill out a diagnostic card

Operation No. 15 - Dismantling

Detach and remove the air filter of the Honda CBR 929RR-Y motorcycle Performer - Locksmith of the 4th category

	Transition name	Technical requirements and instructions	Devices, tools, fixtures	Norm of time, person * min
	Loosen the air cleaner cover screws.	Remove the screws in a special container	Phillips screwdriver 250 No. 2 GOST 17199-98
	Disconnect the electrical connectors of the sensors from the air cleaner cover	Perform the action carefully, do not damage the sensor connectors
	Remove the old filter from the air cleaner housing	Remove the filter seal with a screwdriver	Slotted screwdriver 190x0.8x5.5 GOST 17199-98
Total time

Operational flow chart

Operation #20 - Assembly

Install and fix the low-resistance tuning filter Performed by a locksmith of the 4th category on the Honda CBR 929RR-Y motorcycle

	Transition name	Technical requirements and instructions	Devices, tools, fixtures	Norm of time, person * min
	Take the new filter out of the plastic bag	Keep dust off the oil-soaked filter surface
	Install a new filter in the air cleaner housing	Follow labeling instructions for correct installation
	Reinstall the air cleaner cover	Do not allow the filter seal to protrude from the groove.
	Tighten the air cleaner cover screws	Prevent spontaneous loosening of screws	Phillips screwdriver 250 No. 2 GOST 17199-98
	Connect all wire connectors	Stick the filter logo on the cap for correct after-sales service.	Manual, branded filter sticker
Total time

methodical technological consumer transport

3. Economic part

In the economic part, it is necessary to calculate the cost of the service for modifying (tuning) the vehicle or its unit (assembly). It cannot be reduced to the presentation of a price list for this type of tuning. Any indicator should be calculated according to the corresponding dependence. For example, the cost of modifying (tuning) the Honda CBR 929RR-Y motorcycle engine when replacing the standard exhaust system, air filter and carburetor parts with tuning parts is determined by the following formula:

Service cost calculation

The price of the service for the client is determined by the ratio

where: the cost of performing work to provide services; is determined by the product of the norm of time for the performance of work to provide services (person-hour) and the price of one standard hour - C (ruble / person-hour), adopted in the SC (in the course work, the average for the region is taken, in the graduation project - it is calculated),

Expenses for the purchase of materials and spare parts used in the provision of services, rub.

Substitute the data above into the formula:

The price of one standard hour accepted in the SC is 1500 rubles per person-hour.

Expenses for the purchase of materials and spare parts used in the provision of services:

Akrapovik Evolution tuning exhaust system for Honda CBR 929RR-Y motorcycle - 72030 rubles.

Ohlins tuning air filter - 4500 rubles.

Level 2 Dynoget tuning kit for Honda CBR 929RR-Y motorcycle carburetor - 9800 rubles.

D \u003d 4.21 man-hour x 1500 rubles / man-hour + (72030 + 4500 + 9800) rubles. =

After carrying out such calculations, the resulting cost should be correlated with the price categories that exist among competitors, and, possibly, an adjustment should be made.

Service ranking

The price of the service provided must be agreed with the client. In case of disagreement, the price of the service must be adjusted taking into account the requirements of the customer by changing the scope of the service, the technology of work, the use of tuning products from other manufacturers and consumables - substitutes. Alternative variants of the developed service are calculated and presented for the choice and approval of the client.

In the conclusions on the economic part, the main economic parameters defined in this section should be noted. For example:

The cost of tuning the motorcycle, agreed with the customer, will amount to 92,645 rubles.

4. Security of service delivery processes

In this section, it is necessary to give the basic safety requirements that must be followed when performing this type of tuning. That is, it is necessary to provide standard instructions and safety rules for performing plumbing work (in the case of installing or replacing something), safety rules for painting work (in the case of airbrushing), safety rules for working with electrical equipment (in case of modification ignition systems), etc., as well as fire safety requirements.

At the end of this section, it is also necessary to draw a conclusion, for example: the execution of these simple requirements will reduce industrial injuries when performing this type of tuning.

Conclusion

When writing a conclusion, it is necessary to reflect the concept of the work. The conclusion should not be confused with the conclusion. The conclusion, unlike the conclusions, is written on the work, and not on the topic. Despite this, the conclusion on the work is practically reduced to the sum of the conclusions for all chapters of the course work. Typical example The conclusion might look something like this.

This work is devoted to tuning (modification) of the Honda CBR 929RR-Y motorcycle engine in order to increase its power, improve appearance motorcycle.

In the first chapter, an overview of ways to increase engine power is made, a comparative analysis of these methods is given. Based comparative analysis as a technical solution in this work, the replacement of the standard exhaust system, air filter and carburetor parts with tuning ones was adopted.

The second section presents the power increase forecast. So, when replacing the air filter and the entire exhaust system of the Honda CBR 929RR-Y motorcycle engine with the simultaneous replacement of carburetor parts, its power will increase, according to tuning kit manufacturers, by 8hp, which is approximately 5%. The norm of time for the performance of work on the provision of services is 3.92 man-hours.

In the economic part, the calculation of the costs of modification is given. The cost of the motorcycle modification (tuning) service will be 89,858 rubles.

The chapter "Safety of service delivery processes" describes a set of safety measures aimed at reducing occupational injuries when performing this type of tuning.

Literature

The list of used literature is an integral part of the work and reflects the degree of study of the topic by the student.

Applications

Applications are not included in the scope of work. This section is not mandatory and, as a rule, may appear in the case when the amount of term paper exceeds the established norms. At the same time, graphs, tables, figures, as well as information that is reference or additional, can be placed in the application. The size of the application is not limited.

1. Car service: car service station. Textbook / edited by V.S. Shuplyakova, Yu.P. Sviridenko. - M.: Alfa-M: INFARMA-M, 2009.-480s

2. Burgess P., Gollan D. How to upgrade cylinder heads to increase engine power. - M.: Legion-Avtodata, 2007. - 112p.: ill. ISBN 5-88850-295-2

3. Buralev Yu.V., Pavlova E.I. Life safety in transport: Proc. For universities. - M.: Transport, 1999.-200s

4. Vakhlamov V.K. Cars: the basics of design. - M, "Academy", 2008, 528 p.

5. Zolotnitsky V.A. The power supply system of gasoline-powered vehicles. - M .: "Publishing House Third Rome", 2000. - 88s., ill. ISBN 5-88924-094-3

6. Markov O.D. Car service: Market, car, client. - M.: Transport, 1999.-270 p.;

7. Labor protection in road transport. Min. labor and social Development of the Russian Federation dated May 12, 2003 No. 28.

8. Patrakhaltsev N.N., Savastenko A.A. Forcing internal combustion engines by supercharging. - M.: Legion-Avtodata, 2007. - 176 p.: ill. ISBN 5-1188850-164-6

9. Stepanov V.N. Tuning car engines. St. Petersburg: Alfamer Publishing, 2004. - 82 p.: ill.: ISBN 5-93392-048-7.

10. Tuning VAZ-2110, -2111, -2112. Illustrated guide. - M .: LLC Book publishing house "Behind the wheel", 2008. - 152 pp.: ill. - (Series "With Your Own Hands"). ISBN 978-5-9698-0209-4

11. Hammill D. How to choose and adjust camshafts to achieve maximum engine power / Translation from English. - M.: Legion-Avtodata, 2007. - 68 p.: ill. ISBN 5-88850-294-4

12. Hammill D. How to set up and modify ignition systems to improve engine parameters / Translation from English. - M.: Legion-Avtodata, 2007. - 64 p.: ill. ISBN 5-88850-293-6

13. Sharipov V.M. Fundamentals of ergonomics and design of cars and tractors - M, Academy, 2007, 256 p.

14. Storer D., Jones B. Power. Engine tuning. Guide - St. Petersburg: Alfaner Publishing, 2005, 200 p.

15. Porter L. Car bodies - St. Petersburg: Alfaner Publishing, 2003, 280s.

16. Musselwait B., Jacks B. Car tuning. - St. Petersburg: Alfaner Publishing, 2003, 184 p.

17. Tuning "Samara". Production - practical edition - M: "Behind the wheel", 2006, 136 p.

18. M. Coombs and A. Legg. Audi 100 & A6 1991-1997 petrol/diesel. Repair and maintenance. Per. from English. St. Petersburg: Alfamer Publishing, 2008

19. G. Etzold. BMW 3 Series since 2005 Repair and maintenance. Per. with him. St. Petersburg: Alfamer Publishing, 2007.

20. R. Maddox and D. Haynes. ChevroletS-10 / Blazer 94-01, GMCsonoma pickup 1994-2001, gasoline. Repair and maintenance manual. Per. from English. St. Petersburg: Alfamer Publishing, 2004.

21. M. Randall. Ford Focus 2001-2004, gasoline, diesel. Repair and maintenance. Per. from English. St. Petersburg: Alfamer Publishing, 2009.

22. R. M. Jacks. Ford Mondeo since 2003. Repair and maintenance. Per. from English. St. Petersburg: AlfamerPublishing, 2008

23. A.K. Legg, R.M. Jax. Mercedes Benz C180, C200, C220, C230&C250, 1993-2000, petrol/diesel. Repair and maintenance. Per. from English. St. Petersburg: Alfamer Publishing, 2009.

24. M. Combs, S. Randle. Nissan Primera 1990-99, petrol. Repair and maintenance. Per. from English. St. Petersburg: Alfamer Publishing, 2006.

25. J. Storer and J.H. Haynes. Toyota Camry 2002-2005. Repair and maintenance manual. Per. from English. St. Petersburg: Alfamer Publishing, 2007.

26. M. Randall. Volvo V70&S80 1998-2005, gasoline, diesel. Repair and maintenance. Per. from English. St. Petersburg: Alfamer Publishing, 2008.

27. A. Legg, P. Gill. VW Golf&Bora. 2001-2003. Repair and maintenance. Per. from English. St. Petersburg: Alfamer Publishing, 2008.

28. J. Gordon. Automatic transmissions. Diagnostics and repair. Per. from English. St. Petersburg: Alfamer Publishing, 2004.

29. L. Porter. Automotive bodies. Repair manual. Per. from English. St. Petersburg: Alfamer Publishing, 2007.

30. C. White. Engine diagnostics. Fault codes. Management. Per. from English. St. Petersburg: Alfamer Publishing, 2005.

31. C. Rogers and S. Randle. Diesel engines. Service manual. Per. from English. St. Petersburg: Alfamer Publishing, 2003.

32. M. Randall. Diesel engines. Manual for maintenance, diagnostics and repair of diesel engines of cars. Per. from English. St. Petersburg: Alfamer Publishing, 2006.

33. K. Rogers and C. White Carburetors. Operation and repair manual. Per. from English. St. Petersburg: Alfamer Publishing, 2003.

34. M. Randall. Engine control systems. Per. from English. St. Petersburg: Alfamer Publishing 2006.

35. M. Randall. Brakes. Maintenance and repair of the brake system. Per. from English. St. Petersburg: Alfamer Publishing, 2005.

36. M. Randall. Electrical and electronic equipment of cars. Management. Per. from English. St. Petersburg: Alfamer Publishing, 2008.

37. F. Maitre. Scooters. Repair and maintenance. Per. from English. St. Petersburg: Alfamer Publishing, 2008.

38. P. Gill. Motorcycle tuning. Management. Per from English. St. Petersburg: Alfamer Piblishing, 2006.

Internet sites

Application packages: Virtual tuning

Appendix 1

Registration of course work

General requirements for registration

Uniform rules for the implementation and execution of drawings and other technical documents are regulated by the Unified System for Design Documentation (ESKD).

The rules and regulations established by the ESKD standards for the development, execution and circulation of documentation, among others, apply to regulatory, technical, technological, scientific, technical and educational literature.

General requirements for the design of text documents (explanatory note, calculations, etc.) are established by GOST 2.105-95.

Explanatory note (PE) and illustrative material course project should be done with modern means office equipment.

The layout of sheets of PZ when stitching in a folder is as follows:

Title page

Introduction

1. Analytical section

2. Technology section

3. Economic part

4. Security of service delivery processes

Conclusion

Literature

Applications

The title page is the first page of the document and is executed according to the form presented in Appendix 1.

The work should be presented in a clear, concise, clear and reasoned language using scientific and technical terms, designations established by the relevant standards and regulatory and technical documentation, and in their absence, generally accepted in scientific and technical literature. Long sentences that make it difficult to understand the text should be avoided.

At work it is not allowed:

Apply turns colloquial speech, technicalisms, professionalisms;

Apply for the same concept different scientific and technical terms that are close in meaning (synonyms), as well as foreign words and terms in the presence of equivalent words and terms in the Russian language;

Use arbitrary word formations.

The names given in the text of the document and in the illustrations must be the same.

Sections, subsections, paragraphs should have headings that briefly and clearly reflect their content. Word hyphenation in headings is not allowed, periods at the end of the heading are not put. If the heading consists of two sentences, they are separated by a dot.

The sections should not be called “first section”, “technological section”, “economic part”, etc. The title of the section should reflect its content. For example: “Analysis of the state of the issue”, “Methods for increasing engine power”, “Calculating the cost of a modification (tuning) service ...”, etc.

A fully completed work is filed into a binder folder with a clip or with two hole punch holes.

Coursework may be part of graduation project, therefore, the rules for their registration are completely the same and are discussed in more detail in the "Guidelines for the implementation of final qualifying work in the specialty 100101.65" Service "specialization" Car service ", St. Petersburg, GUSE, 2011.

Making a list of used literature

Bibliographic description is regulated state standard GOST 7.1-2003.

The list of used literature is compiled in alphabetical order or in the order of mention in the text.

Appendix2

Ministry of Education and Science of Russia

Federal State Budgetary Educational Institution of Higher Education

Saint Petersburg State University of Economics

Department of "Auto Service"

Coursework in the discipline "Designing services in a car service"

Changing the consumer properties of the Honda CBR 929RR-Y motorcycle by installing a tuning exhaust system, an air filter and a carburetor tuning kit

group student

Project manager Ivanov A.V.

Saint Petersburg 2014

Annex 2

Ministry of Education and Science of Russia

St. Petersburg State University of Service and Economics

Department of "Auto Service"

Bachelors, field of study 100100.62 "Service", profile "Service of vehicles"

EXERCISE

for the course work on the discipline "Designing services in a car service"

Student (ke) Petrov P.P.

Subject:_Changing the consumer properties of a Honda CBR 929RR-Y motorcycle by installing a tuning exhaust system, an air filter and a carburetor tuning kit

The deadline for the student to submit the completed work is 00.00.2013.

Introduction

1. Analytical section:

Justify the choice of the vehicle and (or) its unit (unit) subjected to modification (tuning). unit, system and general methodology for tuning, the impact of improvements on the characteristics and performance of the vehicle.Bring legal and technical regulations, the requirements of which are observed during the tuning.

2. Technology section:

Develop a route technology for performing a service for modifying a vehicle or its unit (assembly) in the form of a route flow chart with the calculation of time standards. Develop an operational flow chart for one of the operations of the route technology.

4. Security of service delivery processes:

Give the safety requirements that must be followed when performing this type of tuning

Conclusion

List of graphic materials:

Route technological map of the service

Operational flow chart of one of the operations

Date of issue of the task 00.00.2013

Signature of student P....

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